Daniel, you hit the nail on the head there... thats my whole point. Information is key. Its ok to tell a customer it will ship in three weeks. Its also ok to call him at the beginning of week 4 and say, my supplier lied to me, Im sorry, but it wont ship yet. Information makes for calm understanding customers. I hope vendors do learn from these posts. And I hope my Orion Order does NOT get cancelled! But Im certainly finished with this topic. Have a happy holidays all, and I hope you stockings are big enough for 114" moldies! Nick -- On Tue, 5 Dec 2000 10:02:44 Daniel Olin Miller wrote: >I had a recent experience where I was promised a plane in 2-3 weeks. >When it didn't come I checked in with the mfg. (a cottage industry company >of good rep) and was informed that they were having trouble with their >wood supplier and laser cutter, so just be patient and keep in touch. I >was, I did, and I got my kit - behind schedule but with no hard feelings. > >Information is key! A customer's frustration can rapidly become sympathy >if the seller of the kit keeps his buyer informed. > >Daniel O. Miller > >BRAIN: Pinky! Are you pondering what I'm pondering? >PINKY: I think so, Brain, but wouldn't anything lose its flavor on the > bed post overnight? > >RCSE-List facilities provided by Model Airplane News. Send "subscribe" and >"unsubscribe" requests to [EMAIL PROTECTED] > Great Gift Idea! FREE cell phone, internet ready at Lycos Marketplace http://www.inphonic.lycos.com/redirect.asp?referringpage=www.lycosd1 RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED]
