Hi Caryl, I see you have been working very hard on SoaS things and trying to put a guide together. Here is a link to some How to instructions from the XO in Palestine project. Thought they might help and they seem to be a great structure/format you might like to incorporate into your guide.
XO in Palestine blog link is at bottom of list on Planet page Take a look at some of these older posts with instructions and screen shots. This is the type of structure and look our How To Do things should try to imitate. Clear, Simple, Visual http://palexo.blogspot.com/search?updated-max=2010-03-18T18%3A38%3A00%2B02%3A00&max-results=7 Hope it helps. Best! John Tierney
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