Thanks for the explanation Luc-Eric. That is actually very useful information to help balance out pester and bumping up of reported issues. =D
On Fri, Oct 11, 2013 at 2:22 PM, Luc-Eric Rousseau <[email protected]>wrote: > On Fri, Oct 11, 2013 at 2:38 PM, Matt Lind <[email protected]> > wrote: > >> Well good news, we deleted all the requests logged before 2009, so you > don't > >>have to worry about them. > > > Certainly explains a lot of things. Why would you do something like > that? > > Imagine the work involved in ordering a list of 12,000 items spanning > a decade: it is not possible. On a perfect day of triage, we could > triage through about 40 incoming new items. The development team at > its peak had a fix rate below 20 items a week. There is never a time > when you "catch up" because there were more new bugs and requests > logged a day than the team could work on in a week, never mind what's > already logged. it's simple math. > We have to clean up bugs that are a few years old and unattended. And > deal with the new ones shortly after they are logged, and that's > either you do them this release, or you will never do them at all > because new items will be coming in. > > It's real cute to pretend that "we have your bug from 2005". Older > bugs are not more valuable than the fresh ones just coming in. You > have to use holistic methods for dealing with that huge volume of > data, and for non crash, non showstoppers issues - which you should > address immediately - part of that is keeping the ears opened per area > and looking at the items that come back again. > > So I've always encouraged people to re-log items. Some people have > argued that people should first take a look at the list of already > logged items and not relog item. But an item not coming back from > another users makes it low priority (there is no "plus one" counter) > You constantly have to lobby the product team to attend to your > issues, the bugs logged 3 or 4 years ago are not in a queue that's > ever going to get shorter because there is new, fresh stuff coming up > all the time and fires to put out all the time. > -- -=T=-
