"In the case of Glassworks, it was really just an unfortunate oversight that they were not pre-briefed. We have personally contacted Alastair to apologise. Last year we pre-briefed Glassworks on other strategic projects and it was a simple error on our end that they were not on the list this time round. We are taking steps to remedy that situation. I have also been personably active on our forums every day reading and responding directly to users questions and concerns and we have an ongoing dialog with our customers. Emotional time
"This is no doubt a deeply emotional time for Softimage customers. We fully understand this and are trying to be as accommodating as possible to their needs. We are giving Softimage subscription customers two years to transition, for free, to either Maya or 3ds Max, both of which are industry leading software applications. "We are creating special focus groups for Softimage users to guide the development of future functionality in these products to better meet their needs, we are developing training materials to facilitate the transition; and we will allow them to not only migrate to either 3ds Max or Maya but continue to use their Softimage licenses in perpetuity. So, while we fully understand this is not a simple transition for customers, we are doing everything we can to make it as painless as possible. ------------------------------------------------------- Emilio Hernández VFX & 3D animation. 2014-03-17 9:06 GMT-06:00 Emilio Hernandez <[email protected]>: > ??????????????????? > > ------------------------------------------------------- > Emilio Hernández VFX & 3D animation. > > > 2014-03-17 9:04 GMT-06:00 Alastair Hearsum <[email protected]>: > > Hello >> >> Following this article >> >> http://www.creativebloq.com/3d/rip-softimage-reaction-autodesks-decision-kill-3d-software-31410967 >> >> here is Autodesk's response >> http://www.creativebloq.com/3d/rip-softimage-autodesk-responds-31411033 >> >> Alastair >> >> >> -- >> Alastair Hearsum >> Head of 3d >> [image: GLASSWORKS] >> 33/34 Great Pulteney Street >> London >> W1F 9NP >> +44 (0)20 7434 1182 >> glassworks.co.uk <http://www.glassworks.co.uk/> >> Glassworks Terms and Conditions of Sale can be found at glassworks.co.uk >> (Company registered in England with number 04759979. Registered office >> 25 Harley Street, London, W1G 9BR. VAT registration number: 867290000) >> Please consider the environment before you print this email. >> DISCLAIMER: This e-mail and attachments are strictly privileged, private >> and confidential and are intended solely for the stated recipient(s). Any >> views or opinions presented are solely those of the author and do not >> necessarily represent those of the Company. If you are not the intended >> recipient, be advised that you have received this e-mail in error and that >> any use, dissemination, forwarding, printing, or copying of this e-mail is >> strictly prohibited. If this transmission is received in error please >> kindly return it to the sender and delete this message from your system. >> > >
