In that case, maybe digging into the Autodesk_Softimage uninstall logs (if they exist in %TEMP%) might help...
On Thu, Jan 7, 2016 at 10:04 AM, Eric Thivierge <[email protected]> wrote: > Thanks Stephen, > > I found that forum post last night too. I tried running the Fix It tool > but it just seemed to sit there forever not really seeming to do anything. > Guess I'll fire it up again and let it sit until I see some results. > > Thanks, > Eric T. > > -------------------------------------------- > Eric Thivierge > http://www.ethivierge.com > > On Thu, Jan 7, 2016 at 9:57 AM, Stephen Blair <[email protected]> > wrote: > >> You said "any help", so here goes: >> >> Google found "Error 1316: The specified account already exists" here: >> >> https://forums.autodesk.com/t5/inventor-general-discussion/can-not-uninstall-inventor-2015/td-p/5392701 >> >> Note the last post where the user mentions he used the Microsoft Fix It >> tool (which I've also seen suggested on the Maya beta list): >> >> Microsoft Fix It tool >> https://support.microsoft.com/en-us/mats/program_install_and_uninstall >> >> And this too mentions the Fix It tool: >> >> https://support.enthought.com/hc/en-us/articles/204469550-Windows-Error-during-msi-installation-The-specified-account-already-exists- >> >> >> good luck... >> >> On Thu, Jan 7, 2016 at 9:35 AM, Eric Thivierge <[email protected]> >> wrote: >> >>> Anyone else run into an issue where you can't uninstall Maya 2016 and >>> get this error? >>> >>> "The specified account already exists." >>> >>> I just try to uninstall normally but don't have any luck. Any thoughts? >>> I signed up for a monthly subscription and just wanted to switch the serial >>> # but only found info on a AD forum saying to uninstall the trial and >>> install the software again. :( >>> >>> Any help is appreciated. >>> >>> -------------------------------------------- >>> Eric Thivierge >>> http://www.ethivierge.com >>> >> >> >
