Hi, Please find the requirement below. If you have any consultant available please send resume with contact details to *[email protected]*
*Title: Technical Support Specialist* *Duration: 6+months* *Location: Austin-TX* *Job Description/Required Skills:* The Worker will be the deployment technician for a multi-site point to point environment, E-talk implementation to deliver call recording and call center agent supervision functionality statewide. The Worker will be responsible for developing, configuring, testing, and delivering an E-talk application install that can be distributed remotely to desktop computers using Novell Zen Works to call center agents and supervisors at approximately 8 call centers. This shall include documenting and training OAG IT personnel on the deployment. The Worker will coordinate deployment efforts with the NMS project manager, the Office of the Attorney General IT staff, and the Office of the Attorney Generals vendors. The Worker will consult on E-talk server configuration, authentication configuration, domain requirements, and document best practices for E-talk operations. *Minimum Requirements:* Years Skills/Experience 8 Troubleshooting/Resolving software installation problems. 6 Configuring packaged software installs for remote installation to Windows XP workstations. 4 Skill in identifying, analyzing, and solving problems and issues on projects. 4 Knowledge of industry-standard software deployment terms, tools, and techniques. 2 Autonomy E-talk client deployment to Windows XP workstations and Windows domains. 2 Excellent written and verbal communication skills 2 Excellent organizational skills 1 Autonomy E-talk server configuration and deployment strategies. * * * Preferences:* Years Skills/Experience 4 MS Word, Excel, PowerPoint, and Project 2 Experience using Novell Zen Works to distribute E-talk applications 2 Texas state agency experience 2 Knowledge of VoIP E-talk configurations. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Software Quality Assurance Center" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/software_qa_center?hl=en -~----------~----~----~----~------~----~------~--~---
