Scott,
Thanks for the reply. Your's has been the first and only
reply I've received from anybody (SonicWall tech support included) on
this topic. I don't think it's anything to do with DHCP since I
don't use DHCP anywhere: All my internal addresses are
statically assigned and my ISP has provided me with two static IP
addresses as part of my subscription package (one of which I've
assigned to my SonicWall TELE2). The shutdowns have also
mysteriously ceased. And my syslog server (a Unix box) which has
been set to log every peep that my TELE2 utters, shows nothing unusual
(most of the syslog entries mirror what's already there in the TELE2's
internal log except for when the TELE2 reboots, then it just shows
normal operation or zero entries for hours and then the TELE2
announcing that it's rebooting). The only thing I changed AFTER
the mysterious reboots is that I now also log "Network Debug"
categories when I never used to before. I have spoken with my
ISP and they claim nothing has changed on their side (i.e. the
"shrug" response). But anything from the outside that
could possibly get my TELE2 to restart is worrisome. I know it
isn't a power problem because my TELE2 is connected to the same UPS as
one of my workstations which I am constantly using (and I would've
noticed a power failure). I am still totally mystified.
Regards,
Kok-Yong
At 12:01 -0500 03/26/2002, Scott Milewski wrote:
Kok-Yong,
Not sure if you've gotten any replies back from this.
I used to work at a company where our SonicWALL would mysterious disconnect at a specific time every day (or after a specific time interval) and would then need to be manually rebooted in order to reconnect to the ISP. After troubleshooting with SonicWALL, having them send us a new device (to no avail), and then having SonicWALL, myself and our ISP on the same conference call, we discovered it was a problem with the DHCP servers at the ISP. For some reason, a setting they changed a couple weeks before was causing our problem. Whenever the SonicWALL went back to the ISP's DHCP server, it caused the SonicWALL to freeze. Damn annoying. Of course, the ISP said it wasn't their problem, and then a week later, the problem disappeared altogether. Again, nothing got changed on our end.
Another customer recently had their SonicWALL go up and down sporadically for about 4 weeks (after changing nothing). After fighting with the ISP for weeks and never getting any higher than a level 2 tech, the ISP finally told them that their SonicWALL was the problem. That afternoon, the ISP called them and told them that the SonicWALL device had taken over a Gateway address on their network for a period of time that day. After getting on the phone (finally) with a senior level tech, they discovered it was another SonicWALL elsewhere in the system causing the customer's problem (that other SonicWALL was configured incorrectly), and that's what had been causing their problems for a month.
Not sure if that is what's causing your problem, but it's worth looking into. Almost always blame your ISP's if you have changed nothing on your end. I've since installed about 30 SonicWALL's (and maintained much more) and have never run into the problem being with the SonicWALL. It's almost always the fault of the ISP. However, getting them to admit that is the hard part.
Regards,
Scott Milewski
[This E-mail scanned for viruses by Declude/F-Prot Virus]
=====================================================
Date: Thu, 7 Mar 2002 16:00:39 -0500
From: Kok-Yong Tan <[EMAIL PROTECTED]>
Subject: RE: [SonicWALL]- Weird Pro-VX
Reply-To: [EMAIL PROTECTED]
At 20:54 +0100 03/07/2002, Jesper Bach wrote:
>Good idea. If you run firmware 6.0.1.0 or earlier i have seen
>mysteriuos = reboots and unprovoked clearing of config. 6.0.1.1 has
>made it somewhat more stable, but i would prefer 6.2.x.x
>
>Jesper
Are you sure about this? I've left a tech support request with SonicWall with no replies on it. I am running firmware 6.2.0.0 and over the past month and a half, I've been noticing mysterious reboots every six days at 10:22pm local time. The next "scheduled" mysterious reboot is 10:22pm tonight. If it occurs, I've got a verified pattern. But no obvious reasons (I have a syslog server which also logs most everything when my SonicWall TELE2 resets itself). I've had the TELE2 for about six months and uploaded 6.2.0.0 almost as soon as it came out. But my problems only started recently (in the last month and a half). Any clues?
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Reality Artisans,
Inc.
P.O. Box 565,
Gracie Station
New York, NY
10028-0019
http://www.realityartisans.com
"We craft
ideas into reality"
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