Kok-Yong,
Not sure if you've
gotten any replies back from this.
I used to work at a
company where our SonicWALL would mysterious disconnect at a specific time every
day (or after a specific time interval) and would then need to be manually
rebooted in order to reconnect to the ISP. After troubleshooting with
SonicWALL, having them send us a new device (to no avail), and then having
SonicWALL, myself and our ISP on the same conference call, we discovered it was
a problem with the DHCP servers at the ISP. For some reason, a setting
they changed a couple weeks before was causing our problem. Whenever the
SonicWALL went back to the ISP's DHCP server, it caused the SonicWALL to
freeze. Damn annoying. Of course, the ISP said it wasn't their
problem, and then a week later, the problem disappeared altogether. Again,
nothing got changed on our end.
Another customer
recently had their SonicWALL go up and down sporadically for about 4 weeks
(after changing nothing). After fighting with the ISP for weeks and
never getting any higher than a level 2 tech, the ISP finally told
them that their SonicWALL was the problem. That afternoon, the ISP
called them and told them that the SonicWALL device had taken over a
Gateway address on their network for a period of time that day. After
getting on the phone (finally) with a senior level tech, they discovered it
was another SonicWALL elsewhere in the system causing the customer's problem
(that other SonicWALL was configured incorrectly), and that's what had been
causing their problems for a month.
Not sure if that is
what's causing your problem, but it's worth looking into. Almost always
blame your ISP's if you have changed nothing on your end. I've since
installed about 30 SonicWALL's (and maintained much more) and have never run
into the problem being with the SonicWALL. It's almost always the fault of
the ISP. However, getting them to admit that is the hard
part.
Regards,
Scott
Milewski
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Virus]
=====================================================
Date: Thu, 7 Mar 2002 16:00:39 -0500
From: Kok-Yong Tan <[EMAIL PROTECTED]>
Subject: RE: [SonicWALL]- Weird Pro-VX
Reply-To: [EMAIL PROTECTED]
At 20:54 +0100 03/07/2002, Jesper Bach wrote:
>Good idea. If you run firmware 6.0.1.0 or earlier i have seen
>mysteriuos = reboots and unprovoked clearing of config. 6.0.1.1 has
>made it somewhat more stable, but i would prefer 6.2.x.x
>
>Jesper
From: Kok-Yong Tan <[EMAIL PROTECTED]>
Subject: RE: [SonicWALL]- Weird Pro-VX
Reply-To: [EMAIL PROTECTED]
At 20:54 +0100 03/07/2002, Jesper Bach wrote:
>Good idea. If you run firmware 6.0.1.0 or earlier i have seen
>mysteriuos = reboots and unprovoked clearing of config. 6.0.1.1 has
>made it somewhat more stable, but i would prefer 6.2.x.x
>
>Jesper
Are you sure about this? I've left a tech support request with SonicWall with no replies on it. I am running firmware 6.2.0.0 and over the past month and a half, I've been noticing mysterious reboots every six days at 10:22pm local time. The next "scheduled" mysterious reboot is 10:22pm tonight. If it occurs, I've got a verified pattern. But no obvious reasons (I have a syslog server which also logs most everything when my SonicWall TELE2 resets itself). I've had the TELE2 for about six months and uploaded 6.2.0.0 almost as soon as it came out. But my problems only started recently (in the last month and a half). Any clues?
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