[SonicWALL]- Help, if you can!

[John Wesselman]

I have a customer with BellSouth DSL with PPPoE.  Every now and then they are issued a new IP address, which locks up the SOHO3 25V, both on the LAN side and WAN side.  The box just freezes, resulting in their internal network traffic being blocked as well.  The trickiest thing about it is that it will work with no problems for up to a week, then will have the problem multiple times in a single day...so it is incredibly intermittent and unpredictable.   Here are some of the specifics about how the box is configured:   PPPoE VPN enabled 1 VPN SA to another PPPoE device GMS Managed 1 VPN SA to a GMS server DHCP enabled   In working with SonicWall, we have changed a plethora of settings but have not found a resolution.  They sent me a new SonicWall, but the problem persists.  My most recent change was to assign each PC a fixed IP, thinking that DHCP might be to blame...or at least to possibly avoid their network freezing when the box crashes.   Has anyone else experienced anything like this?  If so, what did you do to remedy it?   Utterly stumped,   John Wesselman Assured Network Security, LLC 200 Distillery Commons, Suite 410 Louisville, KY 40206-1990 (502) 719-9526 - voice (502) 802-5898 - mobile (502) 719-9569 - fax http://www.assurednet.net [EMAIL PROTECTED]     ---   Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.419 / Virus Database: 235 - Release Date: 11/14/2002