Support Requests item #1348816, was opened at 2005-11-04 23:45 Message generated for change (Comment added) made by jazzmaster-1 You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=498104&aid=1348816&group_id=61702
Please note that this message will contain a full copy of the comment thread, including the initial issue submission, for this request, not just the latest update. Category: None Group: None Status: Open Priority: 5 Private: No Submitted By: Marvin Levin (marvinlevin) Assigned to: Nobody/Anonymous (nobody) Summary: spambayes stopped working - cannot fix Initial Comment: SpamBayes stopped working and clicking the SpamBayes button in Outlook doesn't do anything. I need to know how to get it working again. Environment: Outlook 2002 (10.6515.6735) SP3 Windows XP Pro - 5.1(Build 2600.XPSP-SP2.gdr.050301-1519: Service Pack 2) Problem description: As stated above, SpanBayes has become inoperative. I tried to upgrade to version 1.0.4 to see if that would "kick-start: it, but that did nothing. PC had been running v 1.0, SpamBayes was trained and working, then suddenly it stopped filtering mail. Clicking the SpamBayes button on Outlook does nothing. I downloaded and installed 1.0.4 - no change. (After installation, starting Outlook took no special action -- as it did when I originally installed 1.0 earlier. I then uninstalled SpamBayes. The button still showed in Outlook [???]. I reinstalled 1.0.4 and still no difference. What I'm looking for from you: Is there a recommended way to uninstall SpanBayes? Should I even try? How do I get SpamBayes to function again? Can I do this without losing the knowledge of training? (Are there specific files to save?} Thanks in advance. -- Marvin ---------------------------------------------------------------------- Comment By: JazzMaster (jazzmaster-1) Date: 2006-11-14 21:31 Message: Logged In: YES user_id=1645677 Originator: NO Hello I have been using Spambayes for some time now with MS Outlook 2003 (11.8010.8107) SP2 without any problems. My OS is Windows XP Pro with SP2. Spambayes version 1.0.4 When checking my mail I tried to use Spambayes and it did not work. I checked to see if it was still installed as an add-in with Outlook and at least it was still on the toolbar but checking the Tools> options> other> advanced options (under general)> Com add-ins, I noticed that Spambayes was unchecked . I placed the check mark in the box, clicked OK, closed and restarted Outlook and it still did not work. I checked following the above and the box was unchecked again. I tried this a couple of times and still it did not work. I proceeded to reinstall Spambayes and it still did not work. I uninstalled Spambayes and reinstalled it and still the same results. I had the tool bar for Spambayes but it still is not working. The Add-in Manager does not show Spambayes but the Com Add-Ins does show the program there but still unchecked. I repeated the above a few times with no results. Again, the program has been working great for some time now but it has just stopped working. Is it possible that something in the registry is causing Spambayes to not operate? If so, how do I fix this situation? Spambayes seems to be the only program / add-in that works with Outlook and I would like to get it working again before my folders explode with the recent evasion of spam with word lists in them to try to get around the filters. These word lists in the subjects and bodies of the emails seem to be working for the spammers lately, but your program is catching about 80 percent of the junk. Any help would greatly be appreciated. ---------------------------------------------------------------------- Comment By: Lordslops (lordslops) Date: 2006-02-13 06:06 Message: Logged In: YES user_id=1450913 Same problem on Win XP, MSO 2003 I just wanted to add that this is user specific problem (in my case) with admin account it still works fine. Āfter uninstall, I deleted users application data for outlook and searched and deleted registry for spam bayes an manualy deleted toolbar (after uninstall) - no result. It installs fine but does not work for this user. ---------------------------------------------------------------------- Comment By: Darrin Massena (darrinm) Date: 2005-12-09 02:44 Message: Logged In: YES user_id=1152884 Ultimately I solved the problem by reinstalling SpamBayes from via the installer package (as opposed to installing from source). ---------------------------------------------------------------------- Comment By: Tony Meyer (anadelonbrin) Date: 2005-12-06 15:42 Message: Logged In: YES user_id=552329 The toolbar not being removed on uninstall is a known issue, see: http://spambayes.org/faq.html#how-do-i-uninstall-the-plug-in The OP says that he reinstalled SpamBayes, so this would not be the issue here. Unfortunately, I'm a little out of ideas (you could try posting on [email protected], as there are a few people there who don't monitor the trackers). ---------------------------------------------------------------------- Comment By: Marvin Levin (marvinlevin) Date: 2005-12-06 10:30 Message: Logged In: YES user_id=1373596 What darrinm is seeing is similar to my original problem - after going through the "normal" methods to uninstall SpamBayes and to clear the Outlook add-in, the SpamBayes toolbar still was present but menus did not drop down. Subsequent attempts to re-install didn't help. FYI - In my case, this was all on a client's system and they decided not to bother and to just use the built-in filtering in Outlook 2003. So I never actually resolved the problem. ---------------------------------------------------------------------- Comment By: Darrin Massena (darrinm) Date: 2005-12-06 02:34 Message: Logged In: YES user_id=1152884 My system DEP config is set to OptIn so and I doubt Outlook opts in but just in case I disabled DEP and gave it a try. The Spambayes plugin is still non-functional, even though its toolbar is present (menus do not drop down). ---------------------------------------------------------------------- Comment By: Tony Meyer (anadelonbrin) Date: 2005-12-05 04:17 Message: Logged In: YES user_id=552329 I don't suppose DEP is now enabled? That usually causes Outlook to crash, but I suppose it could maybe disable SB... ---------------------------------------------------------------------- Comment By: Darrin Massena (darrinm) Date: 2005-12-04 12:07 Message: Logged In: YES user_id=1152884 I'm seeing the same problem on a similar configuration (but with Outlook 2003) which I first noticed after I installed Visual Studio 2005. At the same time another Outlook plugin, Newsgator, also stopped functioning. The two failures are somewhat different though. In the case of Newsgator, the plugin doesn't appear at all (on the toolbar). Spambayes appears on the toolbar but clicking on the "SpamBayes" button doesn't drop down the menu and clicking on the "Spam" button does nothing. I've verified that SpamBayes is not simply disabled by Outlook (at least it isn't listed in the "About Microsoft Outlook->Disabled Items" dialog) and that a simple setup.py install doesn't fix the problem. ---------------------------------------------------------------------- Comment By: Tony Meyer (anadelonbrin) Date: 2005-11-21 18:54 Message: Logged In: YES user_id=552329 Check to see if Outlook has disabled the plug-in. Help->About Microsoft Outlook->Disabled Items. The recommended way to uninstall SpamBayes is via the Add/Remove Programs Control Panel. This will not remove your training/configuration files. If you want to back up your training data, the FAQ outlines the files that you need. ---------------------------------------------------------------------- You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=498104&aid=1348816&group_id=61702 _______________________________________________ Spambayes-bugs mailing list [email protected] http://mail.python.org/mailman/listinfo/spambayes-bugs
