herewith the log files you requested.Tony, the only reason I sent the e-mails to you was because I had received an e-mail from you. I'm so sorry you find it necessary to continually berate me--all I've done is ask for help, and you send me a file telling me how to ask smart questions, implying that I've been asking stupid questions. This is my fifth e-mail. In my very first e-mail I told you that I had downloaded spambayes, installed it, followed all the instructions and it wasn't working. You sent me to the faq's, despite the fact that I had already told you that I had done that (i.e., followed all instructions.) I'm not the sort of person who goes running for help at the first little glitch. I went through all the instructions, troubleshooting guides, etc. on SpamBayes, went as far as I could in following the instructions, and the program still didn't work. That was the point at which I asked for help. And here we are, five e-mails later, and the best you can come up with is to tell me that I ask stupid questions.
I realize you're a volunteer, and that this program is offered free of charge, but why can't it be simpler to operate? If you would like me to rewrite the instructions in a format so that people who are not computer scientists can read it, I'd be happy to volunteer for that aspect. I do quite a bit of technical writing, translating scientific journals so that ordinary people can understand them. First, however, I'd need to understand what the information means in the first place.
And the first rule of business (even if it's free business)--never--ever berate the customer, no matter how stupid s/he may be.
I'm hopeful that the info I've sent you will allow for some resolution of this problem.
LGH----- Original Message ----- From: "Tony Meyer" <[EMAIL PROTECTED]>
To: "'Louise Hirsch'" <[EMAIL PROTECTED]> Cc: <[email protected]> Sent: Tuesday, June 07, 2005 12:38 AM Subject: RE: [Spambayes] can't get spam bayes to work [...]
let's start with the begining. "if you are running the source code version." I don't know if I am or not, and I don't know what a source code version is.
The beginning is a link that says "Determine your installation type". If you click this, you will be directed to the section that explains how to determine your installation type (binary or source). In particular, it says: "If you downloaded an installer .EXE file, then you are running the binary version". So you are running the binary version.
I followed all the instructions. I have tried to ask smart questions, and all I'm getting in response from you is insults, and I frankly can't understand why.
I have not insulted you at all. I am doing my best to help you figure out what is going wrong, as I do for many other people via the mailing list. You said that you had already completed the process that I suggested in my initial email; I pointed out that we need as much information as possible - particularly about what you've already tried - to quickly solve the problem. The link to ESR's FAQ for question-asking covers this (in the "be precise" section: <http://www.catb.org/~esr/faqs/smart-questions.html#beprecise>).
Why can't you help me?
Because I don't have all the information. The information I (or anyone else) needs to figure out what is going wrong is (most likely) in the log file. We need to see that log file to figure things out.
The next thing these instructions say are: "you will need to run sb_server in a command window to get the error messages, unless you are running as a service." As I told you before, this might as well be in Chinese.
Again, this starts with "if you are running the source code version". If you were running the source code version, then it would be a reasonable assumption that you would understand those instructions. You are not (as above), so know to skip the rest of the sentence.
When I run into people who don't understand my field, I try and work with them and help them, not belittle them, or confuse them with jargon.
SpamBayes is an open source project, developed by volunteers in their spare time. You are welcome to suggest improvements to the program (including the wording of documentation), and such contributions are gladly received, and usually quickly added to the project. You (or anyone else) are also welcome to help anyone that asks for help via the mailing list; again, there is no obligation for *anyone* to do this (as opposed to purchased software, where such support may be part of the contract). As many users of the spambayes mailing list (not to mention elsewhere) can attest, I do not try and belittle anyone. We also do not try and confuse anyone with jargon - if you looked at early documentation, you would find it was much worse. However, unless someone (with the required skills) volunteers to improve the documentation, it won't get better. There's also continual movement towards making using SpamBayes easier to use/install (again, one can compare the early alphas to 1.0.4), but that also takes time, and a lot of volunteer effort.
There is simply no way I can comprehend these instructions. i don't know what they mean, or where to go to find any information about them.
The instructions from the troubleshooting guide in a step-by-step form are:
1. Open your Windows temp directory as follows:
1.1 Open an Explorer window (e.g. press Windows-E).
1.2. In the "Address" bar towards the top of the window, type:
"C:\Documents and Settings\{username}\Local Settings\Temp" (without the
quotes). You will need to replace "{username}" with your Windows username.
2. In the window, you should be able to find a file called
"SpamBayesServer1.log" (you may not see the ".log", depending on your
settings). There may be up to four others (all older), named
"SpamBayesServer2.log", "SpamBayesServer3.log", "SpamBayesServer4.log", and
"SpamBayesServer5.log".
3. Email this file to the mailing list. Outlook Express includes
documentation about how to attach files, but the simplest method is to
select the file in the Explorer window, press Control-C, open a new mail
message in Outlook Express, and press Control-V.
[...]
When I double click on it, I get a screen that says: "There are no untrained messages to display. Return Home or Check Again."
This tells us that SpamBayes is running, which eliminates one possible cause for the error you described. =Tony.Meyer -- Please always include the list (spambayes at python.org) in your replies (reply-all), and please don't send me personal mail about SpamBayes. http://www.massey.ac.nz/~tameyer/writing/reply_all.html explains this.
SpamBayesServer1.log
Description: Binary data
SpamBayesServer4.log
Description: Binary data
SpamBayesServer2.log
Description: Binary data
SpamBayesServer3.log
Description: Binary data
_______________________________________________ [email protected] http://mail.python.org/mailman/listinfo/spambayes Check the FAQ before asking: http://spambayes.sf.net/faq.html
