Hi, Could you send us a troubleshooting report?
* Open the pref pane * Click the Advanced * Click Create Report * Email the file that appears on your desktop to [email protected] Thanks, Byron --- Byron Shaheen [email protected] http://spanningsync.com On Jan 5, 3:32 am, Gero <[email protected]> wrote: > Hi Byron, > > Due to the holidays, it took a while before I was back at the office > and could check things... > > I can access both google and spanningsync servers on ports 80/433 > using a browser. I also added SpanningSync to my firewall settings > (System Preferences/Security/Firewall). > > However, syncing still fails and the log still shows the message: > Jan 05 10:18:49 -- *** Connection failed. Error - no Internet > connectionhttps://secure.spanningsync.com/osx/2/pull > > Is there something I can do from the commandline (using for example > wget) to investigate what is going wrong? > > Regards, > Gero > > On Dec 24 2008, 5:13 pm, "byron.shaheen" <[email protected]> > wrote: > > > HiGero, > > > If you're behind a firewall/proxy you need to be able to access the > > following: > > > Ports: > > 80 (http) > > 443 (https) > > > Servers: > > spanningsync.com > > google.com > > > Also, you'll need to make sure that Spanning Sync is whitelisted in > > the firewall settings. The Spanning Sync app is located here: > > > Hard Drive-> Library-> Application Support-> Spanning Sync-> > > Spanning Sync (the app) > > > Thanks, > > > Byron > > > On Dec 24, 6:31 am,Gero<[email protected]> wrote: > > > > Hi, > > > > SpanningSync works fine for me when I'm not behind a proxy, but at my > > > current work assignment it fails to work because I'm behind a proxy. > > > The weird thing is that all other applications (Safari, Firefox, > > > iTunes, ...) can get through the proxy (also over port 443). When I > > > try to accesshttps://secure.spanningsync.com/inFirefoxit responds > > > with 'Hola', so that seems to work fine. Also SpanningSync did ask for > > > permission to use the system proxy settings so it looks as if it is > > > trying to use the proxy... > > > > Any ideas why SpanningSync itself does not work through the proxy? > > > (it's most likely a MS proxy server...) > > > > The spanningsync log shows: > > > Dec 24 13:00:27 -- Starting sync > > > Dec 24 13:00:27 -- A sync is already in progress. Bailing > > > Dec 24 13:10:27 -- *** Connection failed. Error - no Internet > > > connectionhttps://secure.spanningsync.com/osx/2/pull > > > Dec 24 13:10:27 -- ...done > > > Dec 24 13:10:27 -- No Internet connection > > > Dec 24 13:10:27 -- Google returned 0 items > > > Dec 24 13:10:27 -- Processing calendar data... > > > Dec 24 13:10:27 -- Next calendar: Vrije dagen / feestdagen Nederland > > > 2007 - 2009... > > > Dec 24 13:10:27 -- Starting sync > > > Dec 24 13:10:27 -- A sync is already in progress. Bailing > > > Dec 24 13:20:27 -- Starting sync > > > Dec 24 13:20:27 -- A sync is already in progress. Bailing > > > Dec 24 13:25:59 -- *** Connection failed. Error - no Internet > > > connectionhttps://secure.spanningsync.com/osx/2/pull > > > Dec 24 13:25:59 -- ...done > > > Dec 24 13:25:59 -- No Internet connection > > > Dec 24 13:25:59 -- Google returned 0 items > > > Dec 24 13:25:59 -- Processing calendar data... > > > Dec 24 13:25:59 -- Next calendar: Weeknummers 2007 en 2008... > > > > Regards, > > >Gero --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en -~----------~----~----~----~------~----~------~--~---
