Hi,

Could you email a troubleshooting report to [email protected]?

* Open the pref pane
* Click Advanced
* Click Create Report
* Email the file that appears on your desktop

Thanks,

Byron




On Jul 11, 4:36 pm, lucid1 <[email protected]> wrote:
> Hello,
>
> Here is the problem:
>
> I sign in my account in the Spanning Sync Prefrences.
>
> When I attempt to sync, using both the menu bar shortcut and inside of
> the preference menu, I am unable to sync. When I open the options in
> menu bar shortcut, it states that I am an unknown user, despite the
> fact that I am signed in.
>
> Please advise.
>
> Thank you.
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