Hi Thieme, Could you send a troubleshooting report (from the Advacned tab of the pref pane) to us at [email protected]? From that I think we can start to sort things out. One hint: when cleaning up iCal or Address Book, whether by hand or with a tool like Contacts Cleaner, it's best to follow this pattern:
* Disable sync completely (Sync Tune-Up which comes with Spanning Tools for Mac can do this) * Make the repairs * Go to the Advanced tab of the Spanning Sync pref pane * Click "Start Over" while holding down the Option key, then select calendars and/or contacts, whichever you just repaired. * Enable syncing (again, with Sync Tune-Up) * Sync By option-clicking "Start Over", you force a "merge" sync which will protect you from sending unintended deletes from your cleanup session to Google. Thanks -- Larry Hendricks [email protected] http://spanningsync.com On Dec 4, 1:51 am, Thieme Hennis <[email protected]> wrote: > Dear Spanning Sync, > I am not very satisfied with your service. The Calendar sync seems to > be working alright, but I keep having trouble with my contacts. I have > been tidying up my address book several times, and time and again the > same errors keep on coming back. In addition, I have lost quite a bit > of information, such as telephone numbers. Also, the groups do not > appear in GMail contacts. So, all in all, I would have never paid 60 > dollars for this service, since it has cost me a lot of time and > effort to make up for all the sync problems occurring each time. > > It usually happens when I have merged several contacts using the > Contacts cleaner. Then it asks me to delete contacts. I have allowed > this, and sometimes I loose information. I have made a backup using > Spanning Sync, but it is not clear how to restore this backup. And if > this backup will not mess up my Address Book even more.. > > In conclusion, I would like to know how to restore the backup made by > Spanning Sync (it does not contain an Address Book archive file but > something that ends with .abcddb ...??) > > Thieme -- You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en.
