Hi Jeff, Our support email address ([email protected]) is given to everyone directly in the Spanning Sync preference pane. You can find it in the text regarding creating a troubleshooting report (Advanced-> Create Report).
It sounds like you're running into a known issue with Entourage. Every so often Entourage deletes its existing calendar and creates a new one with the same name and same events. We don't know why Entourage does this or what operation in Entourage triggers it, but it causes the calendar ID to change, which in turn causes Spanning Sync to lose the calendar pairing. I'm not sure why iCal is creating these ghost calendars though. If you experience that issue again, immediately create a troubleshooting report (Advanced-> Create Report) and send it to us so we can investigate. Thanks, Byron --- Byron Shaheen [email protected] http://spanningsync.com On May 26, 2:42 pm, Jeff Spies <[email protected]> wrote: > Spanning sync works great when first set up with Entourage, but > whenever I travel and return to my home office, the sync stops > working. When I go into the system preferences utility, the service > is turned off, and a new iCal calendar appears in the tab titled > "calendars" and the Entourage box is unchecked and the new iCal > calendar is checked. I then must uncheck the box next to the new iCal > calendar and checkmark the Entourage calendar. I then sync and must > reconcile several contacts that have conflicts in the software, but > the entries are identical. > > If I have several business trips where I sync my Entourage to my Gmail > calendar and contacts, I get a new iCal calendar on the "calendar" tab > of hte spanning sync configuration page. After several business trips > I accumlated several new iCal calendars in this tab. I did try the > "start over" command in the advanced preferences and this did clear > all the other iCal entries in the calendar tab, but I dont want to > reinstall this software after every business trip. > > I cannot seem to find a tech support email or phone number for > Spanning Sync. Is this company legit? Do they take customer service > seriously? Is there a solution to this bug in the software? -- You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en.
