Hi,

Could you send us a troubleshooting report?

* Open the pref pane
* Click Advanced
* Click Create Report
* Email the file that appears on your desktop to
[email protected]

Thanks,

Byron

---
Byron Shaheen
[email protected]
http://spanningsync.com




On Jan 12, 5:40 pm, FSN <[email protected]> wrote:
> Hello Team
>
> I recently tried the Trial version and was very happy with the results
> that I went ahead and purchased the official version.
>
> So now, I started it with the Purchased version and it just spins and
> spins without moving the data at all. This is very disappointing.
>
> I am eager to here form the team for any assistance.
>
> p.s. yes, I did reset everything to see if that was the issue.
>
> Thank you

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