Hi Dan,

Could you send us a troubleshooting report?

* Open the pref pane
* Click Advanced
* Click Create Report
* Email the file that appears on your desktop to
[email protected]

Please include some specific examples of data that did not sync
correctly from Google to Address Book.

Thanks,

Byron

---
Byron Shaheen
[email protected]
http://spanningsync.com




On Mar 17, 8:12 pm, oblio <[email protected]> wrote:
> I can't use Spanning Sync if I cannot trust it.  (But I desperately *do*
> hope to be able to use it.)
>
> I signedup to sync my gmail account over to my OSX lion mail local account.
> All seems correct, execpt that *all* of my contacts have had their email
> addresses and phone numbers stripped.
>
> They still have first / last names and still have notes attatched to each.
>
> but all other info has been deleted from both Gmail and from the newly
> synced applemail.
>
> I am doing a bi-directional sync and the original contacts were in gmail.
> obviously I cannot risk spanning sync going forward, if this kind of
> behavior is possible.
> (I am hoping I did something wrong, and as long as i never do that again,
> this will never happen again.)
>
> any help will be great!
> --dan

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