Hi Faz, list afaik there is an item in the user's preferences, enabling you to specify a trouble ticket system server url using the alarm id variable. It's just gui clicking.
Mit freundlichen Gruessen - Yours sincerely Raphael Franck Senior System Engineer Infrastructure Services & Support Email: [email protected]<mailto:[email protected]> Europaring 34-40, 50170 Kerpen, Nordrhein-Westfalen, Germany Von: Faz Mullick [mailto:[email protected]] Gesendet: Freitag, 11. September 2009 08:35 An: spectrum Betreff: [spectrum] OneClick Customization Hello List, I would like to customize OneClick so that the link in the Trouble Ticket ID field forwards onto an alternative URL . Please let me know if there is a customization file which may assist in achieving this. Kind Regards, Faz Mullick Network Services - Datacom Systems NSW - 1 Julius Avenue, North Ryde 2113 Sydney, Australia Email: [email protected]<mailto:[email protected]> - Ph: +61-2-8864-9591 - Mob: +61-415-665-285 P Please consider the environment before printing this e-mail ________________________________ Confidentiality and Privilege Notice This document is intended solely for the named addressee. The information contained in the pages is confidential and contains legally privileged information. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone, and you should destroy this message and kindly notify the sender by reply email. Confidentiality and legal privilege are not waived or lost by reason of mistaken delivery to you. ________________________________ * --To unsubscribe from spectrum, send email to [email protected]<mailto:[email protected]> with the body: unsubscribe spectrum [email protected] ----------------------------------- Computacenter AG & Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096) Vertretungsberechtigte Gesellschafter: Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384) Vorstand: Oliver Tuszik (Vorsitzender), Dr. Karsten Freihube, Hans-Georg Freitag, Frank Kottmann, Reiner Louis Aufsichtsrat: Michael Norris (Vorsitzender) Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284) Geschäftsführer: Ulrich Irnich, Jürgen Stauber Visit us on the Internet: http://www.computacenter.de Visit our Online-Shop: https://shop.computacenter.de This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in it. If you have received this mail in error, please tell us immediately by return email and delete the document. ----------------------------------- --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
