Check BOXI Tomcat port conflicts with OneClick's Spectrum Tomcat. It caused memory and CPU spikes to 100% for us until we discovered this issue.
-----Original Message----- From: Zhu, Charles [mailto:[email protected]] Sent: Tuesday, July 13, 2010 1:05 PM To: spectrum Cc: spectrum Subject: RE: [spectrum] Spectrum 9.2 problems Stephen, Well said! I've known some of the CA engineers for over 11 years. Many of them are very good at what they know and do with the product. Bill is one of them. Thanks for sharing your experience. Charles -----Original Message----- From: Bourlin, Stephen [mailto:[email protected]] Sent: Tuesday, July 13, 2010 12:36 PM To: spectrum Subject: RE: [spectrum] Spectrum 9.2 problems James, Thank you for the follow up. Late yesterday I was working with CA support Engineer Bill Wolforth and as always he resolved my issue with top notch support. He was able to show me that Spectrum was only using 1.52 GB of RAM, but for some reason the server showed Spectrum as using 3.89 GB of RAM. Together we looked at the Resource Allocation settings in vSPhere Client and he noticed a mis-configuration. Our server team put a 1 GB resource limit on the virtual server, which is not our standard setting. In short, this made Spectrum crash all the time. As a added bonus this resolved other issues I had with InfoView Report Manager not working, Archive Manager not working and failed Spectrum/eHealth integration. So, I owe CA an apology the problem was with our VM and not with their product. Regards, Stephen B. DoIT NMS/NOC NOC Phone # 386-1995 Desk Phone # 733-9154 -----Original Message----- From: James Cooleman [DATACOM] [mailto:[email protected]] Sent: Tuesday, July 13, 2010 3:19 AM To: spectrum Subject: RE: [spectrum] Spectrum 9.2 problems Hi Stephen/List, We had a similar (maybe the same) memory issue on 2K8 Standard x64 with 6GB RAM on VMware (albeit with Spectrum 9.1.2). The SpectroSERVER process was using up to 4GB (as it's a 32bit application) then crashing after about 36 hours with the message ERROR at VNM.cc(754): E:/win32app/SPECTRUM/SS/SpectroSERVER.exe is out of memory. Attempting to recover. Logged a call with CA and the workaround was to use the SpectroSERVER_debug.exe as follows 1. Make a backup copy of the current $SPECROOT/SS/SpectroSERVER.exe file to a temporary location. 2. Copy the $SPECROOT/SS/support/SpectroSERVER_debug.exe to $SPECROOT/SS/ folder, and change the file name to SpectroSERVER.exe 3. Restart the SpectroSERVER as normal. 4. See if you can reproduce the crash. Support also advised to check the DEP setting was enabled for essential Windows Programs and Services only. Since running with the debug executable the SpectroSERVER has remained stable and memory usage has remained fairly consistent. CA also provided the following comments "As we understood that you don't have any of this problem again after running SpectroSERVER_debug.exe, we identified that this problem is related to known bug, i.e. swbug022819. This bug is due to Memory Management problem using our internal MTS manager library. SpectroSERVER_debug.exe is a binary that has fixed this problem and is fully supported and in fact this will be the SpectroSERVER.exe binary in the next coming releases." Hope this solves your issues. James Cooleman Manager, Infrastructure Intelligence | Datacom NZ | Level 4, 106 Vincent Street, Auckland 1010 New Zealand [email protected] | Ph: +64 9 303 1489 | Fax: +64 9 373 8819 | Mob: +64 21 347 775 www.datacom.co.nz | PO Box 6041, Wellesley Street, Auckland 1141 New Zealand Datacom New Zealand - Winner of the NZ Hi-Tech Company of the Year Award for 2010 Datacom Australia - Winner of BRW's Best IT Services Firm Client Choice Awards for both 2009 and 2010 -----Original Message----- From: Michael O'Connor [mailto:[email protected]] Sent: Tuesday, 13 July 2010 4:22 To: spectrum Cc: spectrum Subject: Re: [spectrum] Spectrum 9.2 problems We had the same issues on Red Hat, the server was constantly crashing with heap errors, just about daily. Version 9.01.03.13.22 (RedHat server) fixed this. At CA world I was told these fixes didn't make it into the first release of 9.2 and I should wait until the 9.2.1 release if they were important to me. Our servers are now very stable, so they must have figured it out, at least on RedHat. Regards, -Mike O'C On Jul 12, 2010, at 3:54 PM, Michael Racki wrote: > Try turning off 'instant update' on global collections if you have it enabled. > > -------- Original Message -------- > Subject: [spectrum] Spectrum 9.2 problems > From: "Bourlin, Stephen" <[email protected]> > Date: Mon, July 12, 2010 12:28 pm > To: "spectrum" <[email protected]> > > Is anyone else out there having problems with Spectrum 9.2. We did a fresh install of Spectrum 9.2 on a Windows 2008 VM system and it's down more that it's up! Spectrum's eating all of the available memory. Is anyone else having this problem? If so we're you able to resolve it? Spectrum, Report Manager and BOXI are all running on separate systems. They all have 4 GB of ram, but Spectrum is eating up 3.88 GB all the time! When I stop Spectrum the memory usage drops and it shoots back up when I Spectrum back up. > > Any ideas on how to resolve this, since CA can't seem to figure out how resolve memory issues with their product? > > Regards, > > Stephen B. > DoIT NMS/NOC > > > > > * --To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] > * --To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] -- Mike O'Connor, E-mail: [email protected] Network Engineer Energy Sciences Network (ESnet) 631 344-7410 --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] <html> <body> <p>***********************************************************************</p> <p>The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter.</p> <p>***********************************************************************</p> </body> </html> --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] ***CONFIDENTIALITY NOTICE*** This e-mail is intended for the sole use of the individual(s) to whom it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. 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