----- Original Message -----
> Hi,
> 
> I dont want to raise tickets for specific devices in service desk.
> How do i achieve this.
> 
> Any help.


 You could create a SANM policy specially for opening SD tickets and filter on 
the SANM policy the alarms that should open SD tickets, this way you can easily 
add/remote devices based on every criteria possible (GC, type, name, network 
address, model, etc).

regards,
-- 
Cristi Mitrana

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