Hi Howard,

> I am very much a Linux novice and need help sorting out my intenet connection.

thats OK.

> I am running reasonably up-to-date hardware set to dual-boot Windows XP and 
> Suse 10, installed from a Linux Format magazine DVD.
>
> My ISP is Wanadoo and I am subscribing to the basic 1 meg broadband service, 
> which works OK in Windows.
> 
> I have followed the instructions set out in the linux-usb speedtouch suse 
> pages with the following results:

I think most of your problems are coming from the fact that the web-page 
instructions are for previous
SuSE versions, and SuSE 10 is quite different to them.
 
> The grep command to identify the modem version produces no response.  When I 
> check /proc/bus/usb/devices I discover an empty document.

Does the file /proc/bus/usb/devices exist at all?  I have heard that SuSE 10 
"does not
mount usbfs by default" which if so means for you that the /proc/bus/usb/ 
directory will be
empty.  Try the following: become root (the super user) and issue the command:
        mount -t usbfs usbfs /proc/bus/usb/
Does /proc/bus/usb/devices suddenly spring into existence?

> As this is a recent installation I assume version 4 of the modem and continue 
> on that basis.

You are most likely right about version 4.

> I have already downloaded the zip file and firmware extractor and the next 
> set of instructions seems to run smoothly and creates
> speedtch-1.bin and speedtch-2.bin in /lib/firmware, although the copying 
> instruction refers to a 'definition in 
> /etc/hotplug.d/firmware/50-firmware.hotplug'  which I am unable to find.

Probably SuSE 10 doesn't use hotplug at all (as you may have realized, I have 
never used SuSE 10,
so I'm doing a lot of guessing here).  This seems to be the fashion with recent 
distributions -
they are all moving over to "udev" instead.  If your /etc/hotplug directory 
doesn't exist, or
contains nothing, then that means that indeed SuSE 10 has abandoned hotplug.  I 
wouldn't worry
about it too much: the other fashion is that everyone sticks firmware in 
/lib/firmware there
days, so you did the right thing.

> I add my log-in details to both pap-secrets and chap-secrets, and on saving 
> them there is a message 'ICE default IO error handler doing an exit(),
> pid = 7292, errno = 0'; on subsequent checking both of the two secrets files 
> appear to have been correctly altered and saved.

This is definitely not a modem issue, so I won't address it, especially as it 
seems harmless.
You could send SuSE a bug report about it of course.

> I follow the 'Connect on boot' instructions and again everything seems OK but 
> when I reboot nothing much happens,
> certainly no green lights on the modem.
> 
> I eventually find a log file and see within it the message 'The SpeedTouch 
> firmware did not load' which is included in the bootscript.
> 
> Where do I do now?

Run the dmesg command and search through it for messages from the modem,
for example you can do:

        dmesg | less

(less is a utility that allows you to browse the output of dmesg),
and then search for lines containing speedtch.  Or you can do:
        dmesg | grep speedtch

Please send the output to the mailing list.

Ciao,

Duncan.

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