I had been thinking that was probably why it's only 20%. Since real dealers are 
non-existent (scores  0% I asssume).  Probably needs a rewritten questionaire just for 
our much older cars.

Alan



-----Original Message-----
From:   "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> on behalf of 
 "Richard Gosling" <[EMAIL PROTECTED]>
Sent:   Wed, 3 Apr 2002 17:00:50 +0100
To:     "'[EMAIL PROTECTED]'" <[EMAIL PROTECTED]>, "'Spitfire List'" 
<[EMAIL PROTECTED]>
Subject:        RE: Car-o-Scope (pointless fun)

Alan said:

...interestingly 20% of Triumph owners are "satisfied with their dealer
experience"...

I guess nowadays we have to consider Rimmers, Moss, Vicky Brit, TRF,
Spitbits and all the others our 'dealer network'.  In which case, I would
hope that more than 20% were satisfied - overall I have to say that I am!

Richard & Daffy

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