hey Jason, man, file with the bbb, but don't worry, bard and fonzo the xrc girls will be here to answer to all your troubles in a minute!!! sorry, I would help but everytime I do somehow it gets twisted that im the bad guy, see, im the one that's not shipping their orders, im the one using their credit card machine, hell, im the one that told someone to break in so all your orders would be delayed!!!! mmm mmmm mmmm, man o man, when is this going to end? ----- Original Message ----- From: "gurple" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, July 29, 2002 3:02 PM Subject: [SPOC] XRC
> Guys, > > I'm hoping that by "going public" I can accelerate some service issues > that I've been having with XtremeRacingConcepts. > > My side of The Story Triangle: > > On roughly June 16th I placed an order for the XRC cold air intake and > their branded rotors via their web-store. I was immediately mailed an > automated message stating that the ordering system received my order. A > little over a week later I had not heard if the order had been shipped > or anything. Things were quieter than prior experience had shown me with > other on-line retailers. I was expecting to hear at a minimum that the > ordered items had been handed to UPS or whatnot and I been given the > shipped item's tracking number. I sent an eMail to > [EMAIL PROTECTED] asking what the status of the order was. > In return to that query I received a short note stating that the order > was lost and might I please replace the order. > > The following day I received a box with no return address and no packing > slip. In it contained the air intake. I assumed that the order must not > have been lost and that the rest of the order (the rotors) were in > transit and would arrive soon too. By this point the full charge of the > order totalling $366.00 was posted to my check card. I foolishly waited > and waited for the rest of the order to arrive. I eventually gave up > waiting and sent XRC another eMail informing them of the problem several > days ago, almost 6 weeks after the initial order was placed. To these > communiques XRC has been totally unresponsive. I have heard nothing from > them other than their short eMail stating the the order had been lost. > Well, they charged me for a lost order and its shipping as well as > managed to get half of that lost order to me. > > So what gives? Honest mistake? I'm sure it is. However, the lack of > communication is infuriating. On the couple of occasions I've had the > chance to use the phone during normal business hours I've been greeted > by just an answering machine. Leave a message and what happens? Nothing. > > I'm telling this story to hopefully get some movement on my behalf. > Perhaps I'm just an accusatory asshole and no one likes to deal with me. > Nevertheless, I gave them my money and I would like something in return > for it. I suspect that others will have parallel thoughts. > > That's my side of the "three sides." > > cheers, > Jason Verlander (aka gurple) > 66 Flamingo St. > New Orleans, LA 70124 > (504) 931 9254 > > > -- > Fourth Law of Revision: It is usually impractical to worry beforehand > about interferences - if you have none, someone will make one for you. > > > > Visit SPOC National at http://www.spocnational.org > > Don't forget to update your Profile in the Owners Database. > > To unsubscribe from the list at any time, send an e-mail to [EMAIL PROTECTED] with any subject, and in the message text, "Unsubscribe spoc". > Visit SPOC National at http://www.spocnational.org Don't forget to update your Profile in the Owners Database. To unsubscribe from the list at any time, send an e-mail to [EMAIL PROTECTED] with any subject, and in the message text, "Unsubscribe spoc".
