Good call Neil, personal issues need to stay off list!
Concerning XRC, gurple, you hit it on the nose the lack of communication is im sure, infuriating and frustrating. I am hoping for major changes as I have been informed of positive measures as of lately. "Going Public" is a good thing, dont be afraid to have a voice. I know this personaly.
Peace
Fonzo
RoadRunn <[EMAIL PROTECTED]> wrote:
There have been numerous discussions on XRC in this list and they always
seem to end up in flame wars. I would suggest that anyone that has any
input on this to either do it in a "non-flame" manner or reply privately
with your comments.
Neil
gurple wrote:
> Guys,
>
> I'm hoping that by "going public" I can accelerate some service issues
> that I've been having with XtremeRacingConcepts.
>
> My side of The Story Triangle:
>
> On roughly June 16th I placed an order for the XRC cold air intake and
> their branded rotors via their web-store. I was immediately mailed an
> automated message stating that the ordering system received my order.
> A little over a week later I had not heard if the order had been
> shipped or anything. Things were quieter than prior experience had
> shown me with other on-line retailers. I was expecting to hear at a
> minimum that the ordered items had been handed to UPS or whatnot and I
> been given the shipped item's tracking number. I sent an eMail to
> [EMAIL PROTECTED] asking what the status of the order
> was. In return to that query I received a short note stating that the
> order was lost and might I please replace the order.
>
> The following day I received a box with no return address and no
> packing slip. In it contained the air intake.. I assumed that the order
> must not have been lost and that the rest of the order (the rotors)
> were in transit and would arrive soon too. By this point the full
> charge of the order totalling $366.00 was posted to my check card. I
> foolishly waited and waited for the rest of the order to arrive. I
> eventually gave up waiting and sent XRC another eMail informing them
> of the problem several days ago, almost 6 weeks after the initial
> order was placed.. To these communiques XR C has been totally
> unresponsive. I have heard nothing from them other than their short
> eMail stating the the order had been lost. Well, they charged me for a
> lost order and its shipping as well as managed to get half of that
> lost order to me.
>
> So what gives? Honest mistake? I'm sure it is. However, the lack of
> communication is infuriating. On the couple of occasions I've had the
> chance to use the phone during normal business hours I've been greeted
> by just an answering machine. Leave a message and what happens? Nothing.
>
> I'm telling this story to hopefully get some movement on my behalf.
> Perhaps I'm just an accusatory asshole and no one likes to deal with
> me. Nevertheless, I gave them my money and I would like something in
> return for it. I suspect that others will have parallel thoughts.
>
> That's my side of the "three sides."
>
> cheers,
> Jason Verlander (aka gurple)
> 66 Fla mingo St.
> New Orleans, LA 70124
> (504) 931 9254
>
>
> --
> Fourth Law of Revision: It is usually impractical to worry beforehand
> about interferences - if you have none, someone will make one for you.
>
>
>
> Visit SPOC National at http://www.spocnational.org
> Don't forget to update your Profile in the Owners Database.
>
> To unsubscribe from the list at any time, send an e-mail to
> [EMAIL PROTECTED] with any subject, and in the message text,
> "Unsubscribe spoc".
>
>
Visit SPOC National at http://www.spocnational.org
Don't forget to update your Profile in the Owners Database.
To unsubscribe from the list at any time, send an e-mail to [EMAIL PROTECTED] with any subject, and in the message text, "Unsubscribe spoc".
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