Jason...you have mail...
Kevin Yutz Distributor for Xtremeracingconcepts.com in Pennsylvania and New Jersey http://www.xtremeracingconcepts.com Mid Atlantic Regional Director-ECSP http://ecsp.saturnperformance.com Member- SPOC, SPOC of PA 98 SL2 & 02 SC2 Sponsored By Hotshot Performance and Twistec Performance Products http://www.hotshot.com http://www.twistecproducts.com 484-239-3205 ----- Original Message ----- From: "gurple" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, July 29, 2002 3:02 PM Subject: [SPOC] XRC > Guys, > > I'm hoping that by "going public" I can accelerate some service issues > that I've been having with XtremeRacingConcepts. > > My side of The Story Triangle: > > On roughly June 16th I placed an order for the XRC cold air intake and > their branded rotors via their web-store. I was immediately mailed an > automated message stating that the ordering system received my order. A > little over a week later I had not heard if the order had been shipped > or anything. Things were quieter than prior experience had shown me with > other on-line retailers. I was expecting to hear at a minimum that the > ordered items had been handed to UPS or whatnot and I been given the > shipped item's tracking number. I sent an eMail to > [EMAIL PROTECTED] asking what the status of the order was. > In return to that query I received a short note stating that the order > was lost and might I please replace the order. > > The following day I received a box with no return address and no packing > slip. In it contained the air intake. I assumed that the order must not > have been lost and that the rest of the order (the rotors) were in > transit and would arrive soon too. By this point the full charge of the > order totalling $366.00 was posted to my check card. I foolishly waited > and waited for the rest of the order to arrive. I eventually gave up > waiting and sent XRC another eMail informing them of the problem several > days ago, almost 6 weeks after the initial order was placed. To these > communiques XRC has been totally unresponsive. I have heard nothing from > them other than their short eMail stating the the order had been lost. > Well, they charged me for a lost order and its shipping as well as > managed to get half of that lost order to me. > > So what gives? Honest mistake? I'm sure it is. However, the lack of > communication is infuriating. On the couple of occasions I've had the > chance to use the phone during normal business hours I've been greeted > by just an answering machine. Leave a message and what happens? Nothing. > > I'm telling this story to hopefully get some movement on my behalf. > Perhaps I'm just an accusatory asshole and no one likes to deal with me. > Nevertheless, I gave them my money and I would like something in return > for it. I suspect that others will have parallel thoughts. > > That's my side of the "three sides." > > cheers, > Jason Verlander (aka gurple) > 66 Flamingo St. > New Orleans, LA 70124 > (504) 931 9254 > > > -- > Fourth Law of Revision: It is usually impractical to worry beforehand > about interferences - if you have none, someone will make one for you. > > > > Visit SPOC National at http://www.spocnational.org > > Don't forget to update your Profile in the Owners Database. > > To unsubscribe from the list at any time, send an e-mail to [EMAIL PROTECTED] with any subject, and in the message text, "Unsubscribe spoc". > Visit SPOC National at http://www.spocnational.org Don't forget to update your Profile in the Owners Database. To unsubscribe from the list at any time, send an e-mail to [EMAIL PROTECTED] with any subject, and in the message text, "Unsubscribe spoc".
