Hope someone can point me in the right direction.

I will explain the situation in full, but please ask if you need more
information.

We ship produce in special containers, which we charge the client for,
when they return the containers we issue a credit for them.  Some
clients bring the containers with them at order time, so we process
these as time of raising the invoice.

What our people have been doing is on the invoice put the cost of the
individual items in, and the number of containers.  If the client
brought containers with them, they enter another line with the number of
containers listed as a negative figure, which gives us a correct invoice
total.

What we are finding is that these negative figures are not showing in
our trial balance at all, but the positive figures are.  This means that
we cannot rely on the income statement.

Pointers or suggestions on where this issue might be, and more
importantly any solutions, easy or hard.

Thanks in advance

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