simbo;432570 Wrote: > That's a rather costly approach for LT. Having a SN status page would at > least help users eliminate service issues, leaving those with localised > issues calling their manned helpdesk. > I don't disagree - I happen to think that a status page isn't a bad idea (although it's no panacea). My comment was related to the suggestion that LT should make more effort to follow up on forum posts reporting SN issues. They've said again & again that the forums are not an official support channel, and whilst community help is valuable, and an employee MAY respond to your post, if you really want help you should contact them directly. That's their call to make, it's their budget :)
My other concern with a status page is that people won't believe it. The majority of posts I see saying SN doesn't work are quickly followed up by a "works for me", implying that the issue is on the user's end (or somewhere between the two points). I think we'll switch from lots of "SN doesn't work" posts to an equal number of "the SN status page is wrong!" posts. -- radish ------------------------------------------------------------------------ radish's Profile: http://forums.slimdevices.com/member.php?userid=77 View this thread: http://forums.slimdevices.com/showthread.php?t=64491 _______________________________________________ squeezenetwork mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/squeezenetwork
