> > The point surely is that no one should need to contact support at all. > There should be monitoring in place to spot when a large chunk of Europe > suddenly stops accessing the mysb server(s), for whatever reason. >
I agree but unlike last weekend this problem does not seem to be europe wide but it is hard to determine since users are not indicating their location. It is possible as in the Summer that there is a DNS issue associated with only a few countries or region but without feedback it will take Logitech longer to determine the problem. Also feedback on problem as seen by users (i.e. the variety of symptoms) should encourage Logitech to improve what monitoring facilities they have in place. I suspect last weekend problem which only affected Squeezeplay controller functionality might have been an aspect which was not monitored. -- bpa ------------------------------------------------------------------------ bpa's Profile: http://forums.slimdevices.com/member.php?userid=1806 View this thread: http://forums.slimdevices.com/showthread.php?t=72172 _______________________________________________ squeezenetwork mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/squeezenetwork
