I understand , have been there a couple of times. It seems all is OK , including registration, but you are probably a random victim of MySB.com not accepting the Duet connection for some time. Where are you living - Europe probably. No point in another factory reset indeed - just try again once in a while and log a case with to Logitech. If ALL people suffering from this random problem start doing that maybe they will finally admit the issue. Check out the posts in this forum - you are not alone ( but this does not help of course )
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