> Hello,
> I work for a small comapany that uses squirrel mail. I am not actually the
> administrator. Squirell mail is provided by the ISP. So far so good. We
> use
> pop3 and it works no problem for webmail and with outlook clients.
> One of the mail accounts is used for tech support queries for external
> customers.
> And 4-5 peeps logon and take a look. And at least one person was deleting
> accidentally some incoming requests for tech support <eek>.
> Probably cos outlook was not quite configured as follows:
> Tools>Email-Accounts>View or Change Existing
> Accounts>Next>212.67.202.196>Change>More Settings>Advanced>Leave a copy of
> messages on the server = yes
> +
> Remove from server when deleted from �Deleted Items� = no.
First off, this is not an SM question. This is something that the tech
support of your ISP should be answering for you.
> Anyway it is not happening now.
> But I dont get a warm secure feeling when relying on correctly configured
> clients.
> Is there anything that can be done to safeguard the messages from
> permanent
> deletion?
Several things. First off, stop using POP and use IMAP instead. Your ISP
must have an IMAP server or they couldn't be using SM for their webmail
client (SM requires an IMAP server). Conveniently, IMAP clients (even
Outlook I believe) default to leaving the messages on the server.
Second, double check the specific computer that was misconfigured, it
might still have the email on it
--
Ean Kingston
E-Mail: ean_AT_hedron_DOT_org
PGP KeyID: 1024D/CBC5D6BB
URL: http://www.hedron.org/
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