Hi Rüdiger, what you could achieve with Kamailio (and in my understanding, this is what you are thinking about), is to send Audio-Calls to Group 1 (e.g. your legacy agents) and Video-Calls to Group 2 (e.g. Agents with a Video-Phone or Soft-Client). Is this, what you want to achieve?
Thanks, Carsten -- Carsten Bock I CTO & Founder ng-voice GmbH Trostbrücke 1 I 20457 Hamburg I Germany T +49 179 2021244 I www.ng-voice.com Registry Office at Local Court Hamburg, HRB 120189 Managing Directors: Dr. David Bachmann, Carsten Bock Am Fr., 13. Mai 2022 um 18:56 Uhr schrieb Rüdiger, Christoph < [email protected]>: > Hi everyone, > > > > we are running a call center with really good to use hardphones and audio > only up to this point. Because of changing regulation, we soon have to deal > with video calls as well, but only for a fraction of the calls (below 1%). > > > > Instead of switching everyone to clumsy softphones for the rare case of a > video call, I’m exploring the ability to branch an incoming call into a > pure audio call to the hardphone and optionally a pure video call to the > softphone. > > > > Has anyone done this in the past and can share some experiences/ideas on > > 1. Can it be done purely with Kamailio and rtpengine? I don’t have a > clear picture of how to do it purely with Kamailio on the SIP side, because > we end up with two independent legs (to the hardphone and the softphone). > Or do I need to deploy an Asterisk, Yate, freeswitch, etc. and doing it as > a 3-way conference where one party gets both RTP streams (the trunk) and > the other two parties only get one RTP stream (either audio or video)? > 2. Was it worth the effort or a steady candidate for troubles? > > > > I’m looking forward to your thoughts, especially on question b). > > > > Have a nice weekend, > > Christoph > > > > --- > > Christoph Rüdiger > > Digital Operations Architect > DTX OU DACH > > *M* +49 152 3828 0376 | [email protected] > TK Aufzüge GmbH | Münchener Str. 100c | 45145 Essen | Deutschland | > www.tkelevator.com/de > > *VORSITZENDE DES AUFSICHTSRATS* Inge Delobelle | *GESCHÄFTSFÜHRUNG* Burkhard > Schlenker (Vorsitzender) | Christian Fongern | Katja Schrafft | *SITZ DER > GESELLSCHAFT* Neuhausen a. d. F. | *REGISTERGERICHT* Stuttgart HRB 731152 > > > > This e-mail (including any attachments) may contain confidential and/or > privileged information. Any unauthorized use or dissemination of this > message in whole or in part is strictly prohibited. If you are not the > intended recipient (or have received this e-mail in error) please notify > the sender immediately and destroy this e-mail. > > > > > __________________________________________________________ > Kamailio - Users Mailing List - Non Commercial Discussions > * [email protected] > Important: keep the mailing list in the recipients, do not reply only to > the sender! > Edit mailing list options or unsubscribe: > * https://lists.kamailio.org/cgi-bin/mailman/listinfo/sr-users >
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