Hi Carsten, not quite. I’m looking for a maintainable way of splitting an incoming video into a pure audio call to station 1 (deskphone) and a pure video call or mixed audio/video call to station 2 (softphone). Both stations belong to the same agent though.
Background is that the agents all prefer the hardphones very much over the softphones and hence all have their headsets connected to the hardphone. In the rare case a video call comes in, they should ideally be able to keep using their hardphones for the audio instead of fiddling with their headsets trying to switch over from hardphone to PC while a call is ringing. Of course, the video stream must terminate on the softphones. The hardphones don’t have video capabilities. If this is not possible (or maintainable), we must migrate the whole call center to softphones. So, it is kind of a convenience feature and I’m evaluating at which cost it comes. Regards, Christoph From: sr-users <[email protected]> On Behalf Of Carsten Bock Sent: Tuesday, May 17, 2022 10:35 AM To: Kamailio (SER) - Users Mailing List <[email protected]> Subject: Re: [SR-Users] Split audio and video into different calls This message was sent from outside the company. Please do not click links or open attachments unless you recognize the source of this email and know the content is safe. Hi Rüdiger, what you could achieve with Kamailio (and in my understanding, this is what you are thinking about), is to send Audio-Calls to Group 1 (e.g. your legacy agents) and Video-Calls to Group 2 (e.g. Agents with a Video-Phone or Soft-Client). Is this, what you want to achieve? Thanks, Carsten -- Carsten Bock I CTO & Founder ng-voice GmbH Trostbrücke 1 I 20457 Hamburg I Germany T +49 179 2021244 I www.ng-voice.com<https://eur06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ng-voice.com%2F&data=05%7C01%7Cchristoph.ruediger%40tkelevator.com%7Ce3547f88e3f1473036aa08da37e0d1e6%7C84d9a216e2854aacb1630dfd0c074546%7C0%7C0%7C637883735986933016%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=eP3cGC81vikFcT6McNOpfgnPqQBuki3jgKpiH80MzUY%3D&reserved=0> Registry Office at Local Court Hamburg, HRB 120189 Managing Directors: Dr. David Bachmann, Carsten Bock Am Fr., 13. Mai 2022 um 18:56 Uhr schrieb Rüdiger, Christoph <[email protected]<mailto:[email protected]>>: Hi everyone, we are running a call center with really good to use hardphones and audio only up to this point. Because of changing regulation, we soon have to deal with video calls as well, but only for a fraction of the calls (below 1%). Instead of switching everyone to clumsy softphones for the rare case of a video call, I’m exploring the ability to branch an incoming call into a pure audio call to the hardphone and optionally a pure video call to the softphone. Has anyone done this in the past and can share some experiences/ideas on 1. Can it be done purely with Kamailio and rtpengine? I don’t have a clear picture of how to do it purely with Kamailio on the SIP side, because we end up with two independent legs (to the hardphone and the softphone). Or do I need to deploy an Asterisk, Yate, freeswitch, etc. and doing it as a 3-way conference where one party gets both RTP streams (the trunk) and the other two parties only get one RTP stream (either audio or video)? 2. Was it worth the effort or a steady candidate for troubles? I’m looking forward to your thoughts, especially on question b). Have a nice weekend, Christoph --- Christoph Rüdiger Digital Operations Architect DTX OU DACH M +49 152 3828 0376 | [email protected]<mailto:[email protected]> TK Aufzüge GmbH | Münchener Str. 100c | 45145 Essen | Deutschland | www.tkelevator.com/de<http://www.tkelevator.com/de> VORSITZENDE DES AUFSICHTSRATS Inge Delobelle | GESCHÄFTSFÜHRUNG Burkhard Schlenker (Vorsitzender) | Christian Fongern | Katja Schrafft | SITZ DER GESELLSCHAFT Neuhausen a. d. F. | REGISTERGERICHT Stuttgart HRB 731152 This e-mail (including any attachments) may contain confidential and/or privileged information. Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. __________________________________________________________ Kamailio - Users Mailing List - Non Commercial Discussions * [email protected]<mailto:[email protected]> Important: keep the mailing list in the recipients, do not reply only to the sender! Edit mailing list options or unsubscribe: * https://lists.kamailio.org/cgi-bin/mailman/listinfo/sr-users<https://eur06.safelinks.protection.outlook.com/?url=https%3A%2F%2Flists.kamailio.org%2Fcgi-bin%2Fmailman%2Flistinfo%2Fsr-users&data=05%7C01%7Cchristoph.ruediger%40tkelevator.com%7Ce3547f88e3f1473036aa08da37e0d1e6%7C84d9a216e2854aacb1630dfd0c074546%7C0%7C0%7C637883735986933016%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RUQIPKQCOCtBHcWJWSvJiDxaW8czB0AOk%2BLyQASmEUE%3D&reserved=0>
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