Larry, Like the Struts developer community, the Expresso community is comprised of contributors from all over the globe who have nothing to do with our support services. These individuals have worked together on contributions and have definitely made a huge impact on what Expresso is today - some having been involved from very early on. I am convinced that the real "value" of an open source project comes from the strength of its community and the community process that results.
Premium support is a loss leader and is not where we try to make money. It is offered as a courtesy because of our experience with larger corporation needs: 1. some have company policies prohibiting using products without support; 2. some have production environments requiring guaranteed support response times; 3. some want more handholding to get up to speed quicker This is a small percentage of companies, as most do not need premium support (PS) with the effectiveness of community support on our open source projects. For those in Dilbert worlds PS keeps the managers assured. :). Sandra [EMAIL PROTECTED] > -----Original Message----- > From: Larry Maturo [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, January 09, 2002 11:26 AM > To: 'Struts Users Mailing List' > Subject: RE: Advice needed on Stuts versus Struts/Expresso > > > Stephen Owens wrote about Expresso: > ... > The mailing list is not as > amazingly helpful as the Struts mailing list, but it is pretty good and > will hopefully keep getting better. > ... > > My question is, is it really true that it will keep getting better, given > that the company responsible for Expresso is trying to make money by > supporting it? This implies that the people most knowledgeable about > Expresso has an incentive not to support the mailing list. Or am I > just being paranoid? Note that I have not used Expresso, or seen their > mailing list. > > -- Larry Maturo > [EMAIL PROTECTED] > >
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