My apology! I thought your name on the message was Dick . . . now I see it is Dirk! Didn’t have my good computer glasses on . . .
Dave Norton From: Dirk Hohndel [mailto:[email protected]] Sent: Sunday, August 05, 2018 5:37 PM To: subsurface List; [email protected] Subject: Fwd: RE: Contact for HELP! No idea. Can someone else try to help him? And yeah, I realize, I'm often a bit of an ass, but calling me a Dick seems a bit rude... /D _____ From: Dave Norton <[email protected]> Sent: August 5, 2018 5:09:29 PM PDT To: 'Dirk Hohndel' <[email protected]> Subject: RE: Contact for HELP! Thanks Dick, but . . . . I’ve turned off everything I can find in Windows that would block software installs and it still will not install. It downloads just fine, but will not install. All I get is a series of error messages . . . I don’t get announcements so don’t know anything about the User Forum. . . Everything worked fine on the current version I have but now the software will not recognize the Cobalt and it insists on a COM3 connection . . . . all the Cobalt has is a USB connection so how to I overcome that? Atomic tech support has always recommended your software over theirs and of course, I have about 200 dives all logged nicely . . . . but can’t seem to add more. Suggestions? Dave Norton From: Dirk Hohndel [mailto:[email protected]] Sent: Sunday, August 05, 2018 2:16 PM To: Dave Norton Cc: Subsurface Mailing List Subject: Re: Contact for HELP! Dave, I'm sorry our software is " VERY frustrating" I have no idea why Windows is blocking the download, you'll have to disable whatever tool does that - this isn't something that we control. Every announcement of Subsurface contains a link to our User Forum - not sure why you think that's hard to find. As to why the Cobalt 2 isn't recognized anymore, also hard to guess without more information. Did this work with 4.7.6 in the past? If yes, then this isn't caused by Subsurface. If it was with a previous version of Subsurface, then consider going back to that version to see if it still works. /D On Aug 5, 2018, at 1:59 PM, Dave Norton <[email protected]> wrote: Guys, I’ve got V.4.7.6 and have tried to download the new version and it consistently FAILS! Windows is blocking it for security issues with the certificate or something. I also have NO interest in signing up for GitHub or whatever that is – all I want to do is download the latest software version and download dives from my computer! My current version of the software has hundreds of dives in it already but . . . the software refuses to recognize my same Atomic Cobalt 2 that put many of the dives there! It also insists on a COM3 connection – the Cobalt ONLY has a USB connection. Please tell me how I can get the software update AND how to get the software to recognize my Cobalt again! Finding your contact information is nearly impossible on your site – please make it easier! This is VERY frustrating . . . . Dave Norton _______________________________________________ subsurface mailing list <mailto:[email protected]> [email protected] <http://lists.subsurface-divelog.org/cgi-bin/mailman/listinfo/subsurface> http://lists.subsurface-divelog.org/cgi-bin/mailman/listinfo/subsurface -- >From my phone
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