On Thu, Oct 1, 2009 at 01:51, Tim McNamara <paperl...@timmcnamara.co.nz> wrote: > Hi Caroline, > Apologies for not introducing myself to the lists before my first post, but > workflow of issues is something that sparked a neuron or two! > > 2009/10/1 Caroline Meeks <carol...@solutiongrove.com> >> >> As I work with educators to create and write up curriculum we will >> discover problems. They will be a mixture of Sugar, Activities, SoaS and >> confusion. >> There are a bunch of ways we could deal with it. >> 1. Everything goes into Launchpad soas answers and we sort it out from >> there. >> 2. Everything is first posted to IAEP, discussed and sorted out and then >> put into Dev, Launchpad soas or into a wiki page somewhere or just lost in >> the mailing list archives >> 3. Everyone tells me everything and I try to decide where to put it which >> has obvious problems >> 4. Everything is put into Trac > > Here's a suggested workflow: > Issue identified with SoaS > Add Q https://answers.launchpad.net/soas/ > Immediate Q answered > Decisions to make Answerer(s) > - If substantive, invite query to be discussed on list > - If Sugar bug, then port to http://dev.sugarlabs.org/ > - If repeated/general Q, then click "Add to FAQ" > Rationale: > Launchpad Answers is friendlier to newbies than Trac. > Answers allows the user to own the question => they get to decide if their Q > was answered sufficently to close the ticket. > It's very easy to create a FAQ in Launchpad Answers. > Trac is powerful for software development, but is only adequate for user > support. > Some things (like curriculum changes or substantive issues) deserve to > be forwarded to mailing list.
Also, as a developer I would need to see a list of the features and bugs most requested by deployments, and which deployments need them. It will be also useful when asking for help and recruiting more volunteers. Regards, Tomeu -- «Sugar Labs is anyone who participates in improving and using Sugar. What Sugar Labs does is determined by the participants.» - David Farning _______________________________________________ Sugar-devel mailing list Sugar-devel@lists.sugarlabs.org http://lists.sugarlabs.org/listinfo/sugar-devel