Hi Brad,
First of all, thanks for your reply.
Let me answer to your questions:
1. Are your users ONLY working under windows? Is so, why aren't you using
CAM mode to display the Windows logon and skip the dtgreet sessions?
Ans: Yes, all the users are using windows through Citrix program except
for three(3) users were using CDE and also use Citrix.
How and what is the CAM mode settings to display Windows logon and skip
the dtgreet sessions ?
2. So this could be various things... Are the users actually doing work
when they get reset? or is it after they remain idle?
Ans: Users got reset / disconnected while they were actively working in
Wndows.
3. This could easily be a network switch problem, bringing the link up
and down. Or a cable that somebody is stepping on, etc. I'd look there.
I'd also get patched up... there have been several patch revisions since
the one that you have installed.
Ans: To narrow down the cause, i had tried switching the port to other
port but the problem still occurs. I also did change new cable and new
SR170 but still failed.
After searching sunsolve for srss 3.0 on Solaris 9 OS, i have found
nothing latest to my current patch revision.
Thanks in advance.
# Yours Sincerely,
# Mohamed Ali Bin Abdullah.
Brad Lackey Wrote:
Dear forum users,
I am looking for help from Sun Ray experience and expert users.
This is the problem i am encountering:
There are sixty(60) sun ray clients( sun ray 1g, 150 & 170 ) connected
to two sun ray servers configured in failover group. Normally, users
will see dtlogin screen and they will type username ans password. Then,
automatically users will be connected to Windows TS servers through
Citrix client program where they will do their basic work( accessing MS
word, excel and web browser ).
Are your users ONLY working under windows? Is so, why aren't you using
CAM mode to display the Windows logon and skip the dtgreet sessions?
> Today, four users having problem while doing work in Windows TS
> environment. Basically, while they are in Windows env, their's session
> frequently disconnected( every 15 or 30 minutes ). Then sessions reset
> and the users needs to type in username and password in dtlogin screen.
So this could be various things... Are the users actually doing work
when they get reset? or is it after they remain idle?
> But after re-login, the users got back to their existing/same Windows TS
> sessions.
> Also, one of the sun ray clients frequently( every 5 seconds ) loss its
> network connection( from OSD = connection up and down ).
This could easily be a network switch problem, bringing the link up and
down. Or a cable that somebody is stepping on, etc. I'd look there.
I'd also get patched up... there have been several patch revisions since
the one that you have installed.
> This is the first level troubleshooting that i have done:
> - Open browser and go to sun ray administration
> - Group cold restarted all the sun ray services.
> - After restart, the one sun ray clients now losses network connection
> Intermittently( maybe every 30 or 60 seconds ).
>
> I had captured some messages from /var/opt/SUNWut/log/messages file:
> --------------------------------------------------------------------------
> Nov 27 12:05:19 sunray-01 utauthd: [ID 184090 user.info] Worker1 NOTICE:
> whichServer pseudo.0003bacccee6: c0a80502:true:14
> Nov 27 12:05:19 sunray-01 utauthd: [ID 661920 user.info] Worker1 NOTICE:
> AuthRecord:redirect:: Redirecting terminal IEEE802.0003bacccee6 to a
> trusted host c0a80502
> Nov 27 12:05:19 sunray-01 utauthd: [ID 698500 user.info] Worker1 NOTICE:
> Redirecting with params: {redirectProps=tokenSet=pseudo.0003bacccee6,
> authport=7009, authipa=c0a80502, roamInitiated=false}
> Nov 27 12:05:19 sunray-01 utauthd: [ID 285224 user.info] Worker1 NOTICE:
> CLAIMED by ServerSelect.m3 NAME: pseudo.0003bacccee6 PARAMETERS:
> {terminalIPA=192.168.5.41, type=pseudo,
> fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
> state=disconnected, cause=insert, barrierLevel=300, rawId=0003bacccee6,
> MTU=1500, tokenSeq=1, firstServer=c0a80501, namespace=IEEE802,
> id=0003bacccee6, clientRand=YmuJ1FL.kcPU3WjDMV6FuNP8lwclR8TjOf1nuUuhtCy,
> realIP=c0a80529, startRes=1280x1024, useReal=true, event=insert,
> pn=62552, sn=0003bacccee6, rawType=pseudo, hw=SunRayP7-170, initState=1,
> _=1}
> Nov 27 12:05:57 sunray-01 utauthd: [ID 927710 user.info] SessionManager0
> NOTICE: TERMINATE: inactive session
>
> Nov 27 09:05:55 sunray-02 utauthd: [ID 620806 user.info] Worker1 NOTICE:
> whichServer pseudo.0003bacccee6:
> Nov 27 09:05:55 sunray-02 utauthd: [ID 297390 user.info] Worker1 NOTICE:
> CLAIMED by StartSession.m4 NAME: pseudo.0003bacccee6 PARAMETERS:
> {terminalIPA=192.168.5.82, type=pseudo,
> fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
> state=disconnected, cause=insert, barrierLevel=300, rawId=0003bacccee6,
> MTU=1500, tokenSeq=1, firstServer=c0a80502, namespace=IEEE802,
> id=0003bacccee6, clientRand=ObtnJsERHaeL.f.ifSrn1GdTl7Rz/LCTQ7QcjQZl5uy,
> realIP=c0a80552, startRes=1280x1024, useReal=true, event=insert,
> pn=49420, sn=0003bacccee6, rawType=pseudo, hw=SunRayP7-170, initState=1,
> _=1}
> Nov 27 09:05:55 sunray-02 utauthd: [ID 463604 user.info] Worker1 NOTICE:
> CONNECT IEEE802.0003bacccee6, pseudo.0003bacccee6, all connections allowed
> Nov 27 09:05:56 sunray-02 utauthd: [ID 118797 user.info] Worker5 NOTICE:
> MTU = 1500
> Nov 27 09:05:57 sunray-02 utauthd: [ID 328855 user.info] Worker5 NOTICE:
> SESSION_OK pseudo.0003bacccee6
> Nov 27 09:10:53 sunray-02 utauthd: [ID 904020 user.info] Worker0 NOTICE:
> DISCONNECT IEEE802.0003bacccee6, pseudo.0003bacccee6
> reauthenticatingDuplicateTID
> Nov 27 09:10:53 sunray-02 utauthd: [ID 354771 user.info] Worker0
> UNEXPECTED: during send to: [EMAIL PROTECTED]
> error=java.net.SocketException: Broken pipe
> Nov 27 09:10:53 sunray-02 utauthd: [ID 325141 user.info] Worker0 NOTICE:
> DESTROY pseudo.0003bacccee6 lifetime=297685
> Nov 27 09:10:53 sunray-02 utauthd: [ID 490886 user.info] Worker0 NOTICE:
> CLAIMED by StartSession.m4 NAME: pseudo.0003bacccee6 PARAMETERS:
> {terminalIPA=192.168.6.41, type=pseudo,
> fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
> state=disconnected, cause=redirect, barrierLevel=300,
> rawId=0003bacccee6, MTU=1500, tokenSet=pseudo.0003bacccee6, tokenSeq=1,
> firstServer=c0a80601, namespace=IEEE802, id=0003bacccee6,
> clientRand=kVQILgmMJ.cFHAF3k5tSapfkWTROzcXDxcf.WF04K08, realIP=c0a80629,
> startRes=1280x1024, useReal=true, event=insert, roamInitiated=false,
> pn=35977, sn=0003bacccee6, rawType=pseudo, hw=SunRayP7-170, initState=1,
> _=1}
> Nov 27 09:10:53 sunray-02 utauthd: [ID 463602 user.info] Worker0 NOTICE:
> CONNECT IEEE802.0003bacccee6, pseudo.0003bacccee6, all connections allowed
> Nov 27 09:10:54 sunray-02 utauthd: [ID 118795 user.info] Worker4 NOTICE:
> MTU = 1500
> Nov 27 09:10:54 sunray-02 utauthd: [ID 746600 user.info] Worker4 NOTICE:
> SESSION_OK pseudo.0003bacccee6
> Nov 27 09:18:03 sunray-02 utauthd: [ID 527788 user.info] Worker2 NOTICE:
> DISCONNECT IEEE802.0003bacccee6, pseudo.0003bacccee6 token removed:
> pseudo.0003bacccee6
> Nov 27 09:18:03 sunray-02 utauthd: [ID 791576 user.info] Worker2 NOTICE:
> DESTROY pseudo.0003bacccee6 lifetime=429719
>
> Nov 27 13:28:14 sunray-01 utauthd: [ID 482787 user.info] Worker7 NOTICE:
> whichServer pseudo.0003baccd404:
> Nov 27 13:28:14 sunray-01 utauthd: [ID 185782 user.info] Worker7 NOTICE:
> CLAIMED by StartSession.m4 NAME: pseudo.0003baccd404 PARAMETERS:
> {terminalIPA=192.168.5.45, type=pseudo,
> fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
> state=disconnected, cause=insert, barrierLevel=300, rawId=0003baccd404,
> MTU=1500, tokenSeq=1, firstServer=c0a80501, namespace=IEEE802,
> id=0003baccd404, clientRand=YMiOXjnQIEvOYGnvBzJ3A9Ps0PwAlg.2iFOnkVon2PG,
> realIP=c0a8052d, startRes=1280x1024, useReal=true, event=insert,
> pn=63401, sn=0003baccd404, rawType=pseudo, hw=SunRayP7-170, initState=1,
> _=1}
> Nov 27 13:28:14 sunray-01 utauthd: [ID 464566 user.info] Worker7 NOTICE:
> CONNECT IEEE802.0003baccd404, pseudo.0003baccd404, all connections allowed
> Nov 27 13:28:15 sunray-01 utauthd: [ID 118797 user.info] Worker5 NOTICE:
> MTU = 1500
> Nov 27 13:28:15 sunray-01 utauthd: [ID 302900 user.info] Worker5 NOTICE:
> SESSION_OK pseudo.0003baccd404
> Nov 27 13:28:37 sunray-01 utauthd: [ID 701088 user.info] Worker2 NOTICE:
> DISCONNECT IEEE802.0003baccd404, pseudo.0003baccd404
> reauthenticatingDuplicateTID
> Nov 27 13:28:37 sunray-01 utauthd: [ID 600782 user.info] Worker2
> UNEXPECTED: during send to: [EMAIL PROTECTED]
> error=java.net.SocketException: Broken pipe
> Nov 27 13:28:37 sunray-01 utauthd: [ID 942933 user.info] Worker2 NOTICE:
> DESTROY pseudo.0003baccd404 lifetime=23168
> Nov 27 13:28:37 sunray-01 utauthd: [ID 540208 user.info] Worker2 NOTICE:
> CLAIMED by StartSession.m4 NAME: pseudo.0003baccd404 PARAMETERS:
> {terminalIPA=192.168.5.83, type=pseudo,
> fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
> state=disconnected, cause=redirect, barrierLevel=300,
> rawId=0003baccd404, MTU=1500, tokenSet=pseudo.0003baccd404, tokenSeq=2,
> firstServer=c0a80502, namespace=IEEE802, id=0003baccd404,
> clientRand=inXhzYudbV.bPlMzHubbYeR4zVcFQe5c0zkrayXVFPy, realIP=c0a80553,
> startRes=1280x1024, useReal=true, event=insert, roamInitiated=false,
> pn=43076, sn=0003baccd404, rawType=pseudo, hw=SunRayP7-170, initState=0,
> _=1}
> Nov 27 13:28:37 sunray-01 utauthd: [ID 464556 user.info] Worker2 NOTICE:
> CONNECT IEEE802.0003baccd404, pseudo.0003baccd404, all connections allowed
> Nov 27 13:28:38 sunray-01 utauthd: [ID 118789 user.info] Worker1 NOTICE:
> MTU = 1500
> Nov 27 13:28:39 sunray-01 utauthd: [ID 431881 user.info] Worker1 NOTICE:
> SESSION_OK pseudo.0003baccd404
> Nov 27 13:28:59 sunray-01 utauthd: [ID 463990 user.info] Worker0 NOTICE:
> DISCONNECT IEEE802.0003baccd404, pseudo.0003baccd404 token removed:
> pseudo.0003baccd404
> Nov 27 13:28:59 sunray-01 utauthd: [ID 694803 user.info] Worker0 NOTICE:
> DESTROY pseudo.0003baccd404 lifetime=21949
> Nov 27 13:28:59 sunray-01 utauthd: [ID 780179 user.info] Worker0 NOTICE:
> whichServer user.1101881402-7053: c0a80502:true:11
> Nov 27 13:28:59 sunray-01 utauthd: [ID 440226 user.info] Worker0 NOTICE:
> AuthRecord:redirect:: Redirecting terminal IEEE802.0003baccd404 to a
> trusted host c0a80502
> Nov 27 13:28:59 sunray-01 utauthd: [ID 485202 user.info] Worker0 NOTICE:
> Redirecting with params:
> {redirectProps=tokenSet=Payflex.5009fa9d00130100, authport=7009,
> authipa=c0a80502, roamInitiated=false}
> Nov 27 13:28:59 sunray-01 utauthd: [ID 565328 user.info] Worker0 NOTICE:
> CLAIMED by ServerSelect.m3 NAME: user.1101881402-7053 PARAMETERS:
> {terminalIPA=192.168.5.83, type=user,
> fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
> state=connected, cause=insert, barrierLevel=300, rawId=5009fa9d00130100,
> MTU=1500, tokenSeq=3, firstServer=c0a80502, namespace=IEEE802,
> id=1101881402-7053,
> clientRand=YU0GpjjDlCSWPr6rn/6uXokicORPT6P7nku3TCzGKty, realIP=c0a80553,
> startRes=1280x1024, useReal=true, atr=3b6900002494010201000101a9,
> event=insert, atr.hs=04, pn=37109, sn=0003baccd404, rawType=Payflex,
> hw=SunRayP7-170, initState=0, _=1}
>
>
> These are my Server information:
> - 2x SF240( configured as FOG )
> - 60 SR clients( SR 1G, 150 & 170 )
> - Sun Ray software version = 3.0_118979-02_2005.11.28.11.24
> - Sun Ray service core patch = 118979-02
>
>
> Fyi, the users still having session disconnected problem.
>
> Appreciate if someone could help me to resolve this strange problem.
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