I believe this a common bug in Sun Ray software (black Screen) it should be resolved soon with one of new patch's
Regards, Sameh El-Ghali Product Manager Sun Ray Thin Client & SGD w w w . t e c h a c c e s s . c o m Tech Access FZ LLC | Office GO1 - GO3, Building 1 Dubai Internet City | P.O.Box 500177, Dubai, UAE Tel: +971 4 391 1833 | Fax: +971 4 391 8875 Mobile: +971 55 2236441 | Email: [email protected] BRANCH OFFICES: | RIYADH | CAIRO | CASABLANCA | IMPORTANT NOTICE REGARDING CONFIDENTIALITY: This email and any attachments are confidential and intended solely for the use of the individual to whom it is addressed. If you are not the named or intended recipient, be advised that you have received it in error and that any use, dissemination, forwarding, printing, or copying of this email is stricly prohibited. Please notify the sender and delete the message and any attachments accompanying it immediately. Tech Access FZ-LLC does not accept legal responsibility for the contents of this message. Any views or opinions presented are solely those of the author and do not necessarily represent those of Tech Access FZ-LLC. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of marius van vuuren Sent: Thursday, April 29, 2010 3:39 PM To: [email protected] Subject: [SunRay-Users] UTTSC fails to close properly Here is my problem 1. Users claim they logged off the previous day. 2. The user comes in the next morning and cannot log on, After putting in their username and password, either of the following two occur: 2.1 A Sun screen indicates "Connecting to . . . . . . " 2.2 The screen goes blank, and shows a mouse cursor. In both the above situations, nothing changes, even if left for several minutes. What we have found resolves the issue is: R1 Log into the VM via VMWare Infrastructure Cient Console, and log off. R2 Reset The USers VM What I have noticed is that even while the user cannot log in, the VM is available via RDP.i.e I can log into that VM via RDP. Is there anything we can do to resolve this permanently? Regards, MvV _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users
