If you have a Support Contract for SunRay Software you can submit a ticket and request these three CR's:
6925243 DTU experiences Black (blank) screen after Window's TS is rebooted 6909659 Black screen with mouse pointer displayed on hotdesking kiosk session with W2003/2008 to other DTU 6920301 DTU experience blank screens with SRWC 2.2 after logout of Window's session We've been dealing with the same issue and the above fixes have resolved them. Thanks, Damien -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of marius van vuuren Sent: Thursday, April 29, 2010 4:39 AM To: [email protected] Subject: [SunRay-Users] UTTSC fails to close properly Here is my problem 1. Users claim they logged off the previous day. 2. The user comes in the next morning and cannot log on, After putting in their username and password, either of the following two occur: 2.1 A Sun screen indicates "Connecting to . . . . . . " 2.2 The screen goes blank, and shows a mouse cursor. In both the above situations, nothing changes, even if left for several minutes. What we have found resolves the issue is: R1 Log into the VM via VMWare Infrastructure Cient Console, and log off. R2 Reset The USers VM What I have noticed is that even while the user cannot log in, the VM is available via RDP.i.e I can log into that VM via RDP. Is there anything we can do to resolve this permanently? Regards, MvV _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users
