What versions and patch levels of SRSS, SRWC, and windows component
tools are you running.
Did you try turning either flash or mmr off? -F off or -M off
On Sep 23, 2010, at 12:22 PM, Seth Galitzer <[email protected]> wrote:
I wasn't sure who to direct this to so I thought I'd ask folks here
first.
Does anybody have any experience using software from this company on
Sunrays? http://myitlab.com/
We use it for our "intro to computing" classes here. It's browser-
based software that has a local component (standalone exe launched
by the browser) to wrap MS Office applications for instruction.
This is the first time we've tried to use it in our Sunray lab. For
this lab, the DTUs run uttsc to connect to a WTS host (Windows 2003
R2).
After doing extensive testing recently, it seems the local component
hangs when running a short "how to" demo within the application.
This only happens when in a Sunray session. When in an RDP session
from any PC, it works fine. There is no indication on the WTS host
what is causing the hang. There is no rise in CPU, RAM, or disk I/O.
I don't think it's a network problem, but I'm willing to not rule
that out entirely. The DTUs are on a separate segment from the rest
of my network, as is the WTS connection from the SRSS host. This
backend network is all 1Gbps and should be pretty clean.
The local component application, I think, may be using Flash for at
least part of it. I'm wondering if there is a problem with the
Flash enhancement shim that only fires when a DTU and/or the uttsc
is used that doesn't effect an RDP session using a different client
to a regular desktop.
Any thoughts on this? Could I be barking up the wrong tree?
Anybody seen similar problems with different software? Any ideas on
how to further debug this? I am also working on this with the
software vendor, but I thought I'd check here with my fellow Sunray
users, too.
Thanks.
Seth
--
Seth Galitzer
Systems Coordinator
Computing and Information Sciences
Kansas State University
http://www.cis.ksu.edu/~sgsax
[email protected]
785-532-7790
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