Hi, I have raised an SR today. SR 3-3946944381 I have seen the AUTHD Disconnect for P10 and P9 DTU's I am running on the SRS4.2 Patch 7 DTU firmware from 2010-12-30.
I am waiting now for some responce. //Lars On Thu, 30 Jun 2011 15:15:48 +0200, Jens Langner <[email protected]> wrote: > Hi Lars, > > if your customer has a support contract I can only urge you to open a > service request and refer mine as that is currently the only thing > that can be done. > > The problem with the SunRay3 (not +) clients seems to be that some > specific network traffic seems to trigger that DTU reset. Here I have > already catched a network snoop for the support request and sent it to > Oracle support. Lets hope they can investigate which network packages > are triggering these resets and that they can come up with some > updated firmwares. The other option is that this is actually a > hardware bug of the network hardware. However, it is definitely not a > bug/problem within the SRS software but a specific problem with the > SunRay3 hardware/firmware somehow. But the case that the 3+ clients > are not affected is a bit strange to me and somehow points to a more > severe problem of the SunRay3 DTU hardware. > > best regards, > jens > > [email protected] schrieb: >> Hi , It seems to be affecting Sunray3 and not sunray2 nore sunray3+ >> Will have to do some more validation tomorrow. >> >> I have established that the users uttsc process does not crash >> but survives >> the DTU disconnect ( reboot ? ) >> >> The process that reports the disconnect is the Authd java process. >> probably saying that the DTU has dissapeared. ( broken pipe ) >> meaning that Authd cant talk to the DTU anymore. >> >> >> How do we establish if this is a hardware or software problem in the >> Sunray3 DTU ? >> does the DTU reboot becaus of a DTU Software crash or a faulty >> capacitor that glitches the power or something. >> >> Can the memmory of the DTU be dumped to somewhere ? >> >> And yes this customer has a full support contract. >> >> >> //Lars >> >> >> >> >> >> On Wed, 29 Jun 2011 16:55:41 +0200, Jens Langner<[email protected]> >> wrote: >>> Hi Lars, >>> >> >>> Does this only affect your SunRay3 (not plus) clients? And are these >>> clients resetted and the user is presented with the Oracle logo and the >>> spinning wheel and the after some seconds the user is reconnected again? >>> >>> If so, then this might be the exact same problem we are facing here with >>> sudden resets/disconnects of our SunRay3 clients. In fact we still have >>> an open service request for that (SR #3-2756461385). So if you have a >>> support contract please upen a service request as well and reference >>> mine. In fact, Oracle has already stated that this seems to be a bug >>> within the SunRay3 clients (BUG #3-2756461385 - "SUNBT7024683 SUN RAY >>> 3'S ON SAME SUBNET SPONTANEOUSLY AND SIMULTANEOUS REBOOT DU") and it >>> seems SunRay3+ clients are not affected by that. However, we are still >>> waiting for the bug to get fixed because otherwise we are going to >>> return all of our SR3 clients. >>> >>> Best regards, >>> jens >> >> >>> On 29.06.11 16:33, [email protected] wrote: >>> >>>> I am getting spurios DTU Disconnects ( uttsc loosing connection to >>>> a windows XP virtual machine ) No coredumps, but >>>> >>>> messeage log is showing the below message with each disconnect >>>> event. Can you please explain the error message. >>>> >>>> what process is trying to send what message to which reciver ? >>>> >>>> is this internal in the sunray server ? >>>> >>>> is this a cross-server message in the FOG ? >>>> >>>> is this a potential firewall missconfiguration ? >>>> >>>> >>>> >>>> Jun 29 16:03:52 raysrv11 utauthd: [ID 304302 user.info] Worker4 NOTICE: >>>> DISCONNECT IEEE802.0021289003ac, user.1303906023-7053 >>>> reauthenticatingDuplicateTID >>>> Jun 29 16:03:52 raysrv11 utauthd: [ID 543863 user.info] Worker4 >>>> UNEXPECTED: during send to: java.net.SocketOutputStream@3483d6 >>>> error=java.net.SocketException: Broken pipe >>>> Jun 29 16:03:52 raysrv11 utauthd: [ID 155760 user.info] Worker4 NOTICE: >>>> DESTROY user.1303906023-7053 lifetime=142912 >> >> _______________________________________________ >> SunRay-Users mailing list >> [email protected] >> http://www.filibeto.org/mailman/listinfo/sunray-users _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users
