Andrey, Of course, it would be great to receive the replacement board, thank you for the offer. Please send me PM for further correspondence regarding the shipping details.
Māris Ozoliņš fotofiniss.lv bulta.lv 22003310 trešd., 2024. g. 29. maijs, plkst. 18:43 — lietotājs Elphel Support (< support-list@support.elphel.com>) rakstīja: > Maris, > > I'm not sure zone4 still has the boards - it was a long time since they > did. And their boards may have the same problem - flash memory lost its > data. We can ship you replacement board free of charge for the board, but > you need to take care of the shipping. > > Andrey > > > > > > ---- On Wed, 29 May 2024 00:31:24 -0600 *Māris Ozoliņš > <maaris.ozol...@gmail.com <maaris.ozol...@gmail.com>>* wrote --- > > Andrey, thank you for the prompt reply! > I will ask zone4.ca support (rapidcam - they are using your cameras), if > they have some spare boards for replacement. If not, will return to you. > > Thank you! > > Māris Ozoliņš > fotofiniss.lv bulta.lv > 22003310 > > > > trešd., 2024. g. 29. maijs, plkst. 04:33 — lietotājs Elphel Support (< > support-list@support.elphel.com>) rakstīja: > > _______________________________________________ > Support-list mailing list > Support-list@support.elphel.com > http://support.elphel.com/mailman/listinfo/support-list_support.elphel.com > > Māris, > > The most likely reason is dying flash memory and the camera can be > restored by re-flashing it. We have seen it with old cameras often. We > have some 10353revD boards that we can test and send. Most likely we can > restore your board too if you send it to us. > > I did not work lately with 10353, we just keep one computer with really > old Kubuntu (2014), and it is difficult to run it with the new system. This > is why I can not just provide instructions how to do that yourself. > > Andrey > > > > ---- On Tue, 28 May 2024 01:08:51 -0600 *Māris Ozoliņš > <maaris.ozol...@gmail.com <maaris.ozol...@gmail.com>>* wrote --- > > Hello Elphel support team! > > I am using Elphel NC353L camera SFE SF338M5C, S/N 000E64081C95 for sport > timing (photofinish) and lately I have strange problems with connection to > it: > * When first connecting, everything was fine, ETH port leds show up and > connection established. > * When rebooting camera (POE off/on), camera is not seen on network > (ethernet leds off), but the board processor is warm. > * Tried to change POE adapters, network cables, nothing works. > * Tried rebooting several times, nothing happened, and after one reboot > everything went on again. And then again - some boots unsuccessful and > after some reboots again everything ok. Now again - not working. > > Sending you the last log. Where could be the problem? The board is dying? > If so, do you have spare item in stock and what could be the fasted > delivery time to Europe (Latvia)? > > Thank you! > > Māris Ozoliņš > fotofiniss.lv bulta.lv > 22003310 > > _______________________________________________ > Support-list mailing list > Support-list@support.elphel.com > http://support.elphel.com/mailman/listinfo/support-list_support.elphel.com > > > > > >
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