On 12/13/2009 11:03 PM, Ant wrote:
> On 12/13/2009 3:17 PM PT, David E. Ross typed:
> 
>> On 12/13/2009 2:47 PM, David E. Ross wrote:
>>> On 12/13/2009 2:37 PM, Ant wrote:
>>>> Hello.
>>>>
>>>> Is it me or does http://www.redbox.com/ not like SeaMonkey unless I
>>>> change its UserAgent to Firefox v2/v3?
>>>>
>>>> I get an error: "XML Parsing Error: not well-formed
>>>> Location: http://www.redbox.com/
>>>> Line Number 203, Column 89:<a
>>>> href="http://www.redbox.com/Titles/AvailableTitles.aspx#Genre&genreID=1020";
>>>> style="float: right;">More Movies</a>
>>>> ----------------------------------------------------------------------------------------^"
>>>>
>>>> Thank you in advance. :)
>>>
>>> Yes, you have hit another case of invalid sniffing.
>>>
>>
>> This is now bug #534550.  See
>> <https://bugzilla.mozilla.org/show_bug.cgi?id=534550>.
>>
>> Ant:  Please communicate to RedBox that they have a problem.
> 
> RedBox replied:
> 
> From: [email protected]
> To: ant
> Date: 14 Dec 2009 00:37:09 -0600
> Subject: re:redbox
> 
>     Hello,
> 
>     Thank you for your e-mail. Your comments, suggestions & business are
>     important to us. I will share the information you have provided with the
>     appropriate parties.
> 
>     If you have any additional questions, comments, or concerns, please 
> let us
>     know and anyone in customer service would be more than happy to assist
>     you.
> 
>     Thank you,
>     -Santos
>     Redbox Customer Care
>     1.866.REDBOX3
>     www.redbox.com

I got the same reply.

I don't use RedBox.  Thus, I'm putting the burden on you (Ant).  If this
is not fixed within the next two weeks or so, send a letter to the CEO
of the company.  Don't be too technical, but point out (1) they are
excluding a portion of their potential customer base and (2) they are
risking a lawsuit under the ADA.

-- 
David E. Ross
<http://www.rossde.com/>

Go to Mozdev at <http://www.mozdev.org/> for quick access to
extensions for Firefox, Thunderbird, SeaMonkey, and other
Mozilla-related applications.  You can access Mozdev much
more quickly than you can Mozilla Add-Ons.
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