Interviewed by CNN on 19/2/2010 01:50, Paul B. Gallagher told the world:

> I had a client write me in January after I had interspersed my 
> respective replies after each paragraph of his message:
> 
> "I always wanted to ask you to write your response above my message and 
> not mix with my original text. It takes me a long time to read your 
> response and often I just give up."
> 
> It bleeping blew me away. I thought I was doing him a favor by putting 
> each answer with the corresponding question.
> 

People are used to do the things one way and get confused with any other
way.
Many people, particularly in the corporate world, are used to looking at
e-mail like it is just a newfangled version of paper letters. So they
expect to see a full "letter" and refer to separate documents as
necessary -- previous letter being an attachment for convenience only.

Personally, I think top-posting is a silly anachronism, in that it keeps
imposing the restrictions of old, non-editable media on new tech. But
some business people argue that bottom-posting with interspersed
comments blurs the distinction between the original message and the
response, and takes the original message quotes out of context.

My guess is that your client doesn't really grok how the quote marks
work, and so kept having to reference his original message to you in the
"sent messages" folder, like if you hadn't quoted his message at all.

-- 
MCBastos

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