Joe Zeff wrote:
On Tue, 13 Jul 2010 22:53:12 +1000, Daniel wrote:
I don't suggest that you ask your ISP Help Desk, since they
will probably give you incorrect information.
I did tech support for a major ISP for 7.5 years, mostly at a senior
level, before our call-center was closed and most of the company's
institutional memory was laid off. I find your suggestion that
almost anybody at an ISP's Help Desk will only have wrong information
about such a subject very appropriate, as even when I was there, most
of my "colleagues" wouldn't have recognized a clue if it came up and
introduced itself. More information on what I think about the
average Hell-Desk monkey can be found in the Tech Support Koan, here:
<http://www.zeff.us/koan.html>
Good stuff.
But what I've always wondered is, how do those people not get fired?
--
War doesn't determine who's right, just who's left.
--
Paul B. Gallagher
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