Paul B. Gallagher wrote:
David E. Ross wrote:
On 2/6/2014 11:13 PM, Paul B. Gallagher wrote:
Partway through the update, Norton Internet Security "detected"
Suspicious.Cloud.7.F and removed it to quarantine. As soon as this
happened, SeaMonkey's check of add-ins for compatibility stalled. After
five minutes of spinning, I clicked "Cancel" and the installer
terminated.
The file that was flagged by NIS was
C:\Program Files(x86)\SeaMonkey\freebl3.dll
The file size is 299,520 bytes.
The Details panel from Windows Explorer properties reports:
File description: NSS freebl Library
Type: Application extension
File version: 3.15.4.0
Product name: Network Security Services
Product version: 3.15.4 Basic ECC
Copyright:
Size: 292 KB
Date modified: 2/7/2014 1:56 AM
Language: English (United States)
Original filename: freebl3.dll
I launched SeaMonkey, which reported its version as 2.24, but did not
automatically take me to the release notes (well, actually, it tried,
but I just got the busy cursor; it never displayed the page). In fact, I
was unable to browse to any web page, which means I cannot download the
installer and reinstall manually.
I checked my add-ons, and found the "Extensions" were intact, but the
"Plugins" panel was blank (about 10 add-ons had vanished). When I asked
SM to check compatibility, I got the same result as with the browser --
unable to browse to any page, including the plugin check.
I am unable to download mail (Ctrl-D produces no response).
I will download the full installer on another computer, move it here,
uninstall and reinstall and see if that helps.
Get rid of Norton! This is a recurring problem.
I never have this problem with AVG AntiVirus Free Edition 2014. On a
manual scan, I never have this problem with Malwarebytes.
Reinstallation as described solved the problem. I can now browse and
send/receive email, and my add-ons have reappeared and seem to be
working normally. Only annoyance is that I had to install Modern theme,
restart, disable it in favor of Default theme, which I prefer, restart.
I reported the issue in case others face it, don't know what to do. NG
still worked even when everything else didn't.
Wish the devs could find a way to add their files to Norton's whitelist
I'm assuming that freebl3.dll file was one of ours, NIS had a false
positive -- please confirm???
There have been discussions on this in this Newsgroup for years now, the
developers have tried various strategies with Norton but nothing helps.
No other Virus Scanner has this problem.
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