flyguy wrote, On 5/9/2014 10:17 PM:
Paul B. Gallagher wrote, On 5/7/2014 10:49 PM:
flyguy wrote:
Ray_Net wrote, On 5/5/2014 12:18 PM:
flyguy wrote, On 05/05/2014 17:00:
Cerise wrote, On 5/4/2014 5:54 PM:
On 5/4/2014 3:37 PM, flyguy wrote:
The last two weeks or so, I've been unable to reliably send emails
with
attachments over 1 MB or so. Under 1 MB, and it sends normally;
from 1
to 2 MB, it might take several tries to send it; over 2 MB, and it
won't
send at all. When it doesn't send, I get the error message:
"Sending of message failed. The message could not be sent because
the
connection to the SMTP server smtpout.secureserver.net timed out.
Try
again or contact your network administrator."
See what happens if you try to send a large attachment with a
different
local mail client (looks like you're on XP? so Outlook Express might
work for this test). That way you'll be trying to send a large
attachment thru the same SMTP server from the same source, and can
see
if the problem really has anything to do with SeaMonkey.
I just tried this, using Outlook Express 6. It has the same problems
Seamonkey does, giving this message for a 2 MB message:
"Your server has unexpectedly terminated the connection. Possible
causes for this include server problems, network problems, or a long
period of inactivity. Subject 'test 8 - 2 MB attachment', Account:
'EricGoDaddy', Server: 'smtpout.secureserver.net', Protocol: SMTP,
Port: 80, Secure(SSL): No, Socket Error: 10053, Error Number:
0x800CCC0F"
A 1 MB attachment sent with no issues. So, it's not Seamonkey, but
perhaps it's Win XP, because I can use the GoDaddy accounts on my
iPad, going through the same router (but with a wifi instead of
ethernet connection the Win XP desktop uses), and send 3 MB
attachments.
Could be that your anti-virus is configured to check mails .... (i
reset
this option).
Checking things slow down the activity ... enough to trigger the "long
period of inactivity" decision to kill the connection.
Bingo! I am unable to send a 4 MB attachment with my Norton Internet
Security Smart Firewall enabled, but it sends easily with NIS Smart
Firewall disabled. This is true on both computers. The iPads don't use
NIS, so it's not causing them any problems, and they can send large
attachments.
Maybe it's Norton, maybe GoDaddy has their timeout settings set too
close - who knows? I'll start with the GoDaddy forum to see if others
have this issue, the try adjusting NIS, then Norton support if that
doesn't work, and
OK, here are a couple of places to look in NIS, which believe it or not
is user-configurable. Contrary to popular belief, you don't have to
accept all the default settings.
1) From the main panel, click "Settings," choose the "Network" tab.
2) Choose the "Message Protection" section, and next to "Email Antivirus
Scan," click "Configure."
3) Options to consider (both default to enabled):
[?] Scan outgoing email messages
[?] Protect against timeouts
Found those, tried them, and changing them helped a little. What really
seemed to "fix" things was enabling Silent Mode. Now, both computers can
send 4 MB attachments without problems; before, even 700-800 KB wouldn't
reliably send. Basically, Silent Mode suspends notification of alerts
and much of the background processing while the CPU is busy. Here's a
summary of Silent Mode:
http://tinyurl.com/lew2f68
That's still not a fix, so I'm going to contact Norton and GoDaddy
tomorrow, but at least it seems to be a workaround.
Turns out, that's not a reliable workaround, either. The last time I
couldn't send an attachment, it was turning off the Anti-virus that did
the trick; at least, it was after doing that, that email sent.
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