Jonathan N. Little wrote on 11/02/2015 17:47:
Larry S. wrote:
..Connection and firewall? No problem on other sites.
..Java Platform "Always activate"
..Java Deployment Toolkit "Ask to activate" (didn't ask, though my
banking on-line deposit does ask)
..No adblocker.
..All plug-ins up to date (per Addons Manager)
..Doesn't work on IE either
..Tech support at the site says "WFM on Firefox"; also says the site
apparently doesn't finish loading completely for me
So, where am I? It's got to be a preference, missing software or plugin,
something. Probably should just give up; there are other more important
things in life!
Well just something to check since the videos do not work with a
different browser, maybe the problem is *external* to you. It took me
6 months to prove to Verizon that they had a bad board at the area's
NOC that was disrupting routing for DSL users here.
The video is being served from a media server c.brightcove.com. Try
and so a trace route and see if you get access to their server. You're
on Windows so open the command window:
WINDOWS KEY + R
enter CMD
then in command window
tracert c.brightcove.com
and see if you can reach the server.
Doesnot reach the server from my pc:
C:\Users\RAY>tracert c.brightcove.com
Tracing route to gobbles-aws-226538871.eu-west-1.elb.amazonaws.com
[54.246.112.4
4]
over a maximum of 30 hops:
8 35 ms 31 ms 33 ms 195.66.225.175
9 * * * Request timed out.
10 * * * Request timed out.
11 46 ms 46 ms 45 ms 176.32.106.36
12 58 ms 65 ms 44 ms 178.236.1.137
13 42 ms 43 ms 42 ms 178.236.0.194
14 54 ms 46 ms 42 ms 178.236.0.68
15 43 ms 43 ms 45 ms
ec2-79-125-0-81.eu-west-1.compute.amazonaws.com
[79.125.0.81]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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