Jonathan N. Little wrote on 11/02/2015 17:47:
Larry S. wrote:

..Connection and firewall? No problem on other sites.
..Java Platform "Always activate"
..Java Deployment Toolkit "Ask to activate" (didn't ask, though my
banking on-line deposit does ask)
..No adblocker.
..All plug-ins up to date (per Addons Manager)
..Doesn't work on IE either
..Tech support at the site says "WFM on Firefox"; also says the site
apparently doesn't finish loading completely for me

So, where am I? It's got to be a preference, missing software or plugin,
something.  Probably should just give up; there are other more important
things in life!



Well just something to check since the videos do not work with a different browser, maybe the problem is *external* to you. It took me 6 months to prove to Verizon that they had a bad board at the area's NOC that was disrupting routing for DSL users here.

The video is being served from a media server c.brightcove.com. Try and so a trace route and see if you get access to their server. You're on Windows so open the command window:

WINDOWS KEY + R

enter CMD

then in command window

tracert c.brightcove.com

and see if you can reach the server.

Very strange ... I can listen the videos, but tracert c.brightcove.com -------> not found after 30 hop.
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