Thee Chicago Wolf (MVP) wrote:
On Tue, 16 Feb 2016 15:30:03 -0500, Keith Thompson
<[email protected]> wrote:
On 02/16/16 12:54 PM, Thee Chicago Wolf (MVP) wrote:
On Tue, 16 Feb 2016 12:28:24 -0500, Keith Thompson
<[email protected]> wrote:
On 02/16/16 10:39 AM, Thee Chicago Wolf (MVP) wrote:
On Tue, 16 Feb 2016 09:48:55 -0500, Keith Thompson
<[email protected]> wrote:
Paul B. Gallagher wrote:
Keith Thompson wrote:
On 02/14/16 11:55 PM, Paul B. Gallagher wrote:
OK, and the username? This question has been asked at least three
times in this thread, and you haven't yet answered it. A
successful login requires both username and password; an error in
either causes a failure.
The user name is correct and the one that I had been using prior to
the change by Wow. It also works when going direct to the Wow
website and logging into my mail on their site. I use a password
keeper which has not changed for WOW since I don't know when. Using
that, it copies and pastes both the user name and the password into
the appropriate places. It works for the website, so would expect it
to work on SM
OK, if we've ruled out the username and the password, the only things
left are the server name, the port number, connection security, and
authentication method. We've seen conflicting information about the
server name -- smtp.mail.wowway.com or just mail.wowway.com. Have you
tried both?
yes, I had been using the smtp version until the report of just the mail
version. Both give the same negative results. Repeatedly requesting the
password when trying to send an email. I can receive without a problem.
Already tried these settings?:
POP3 Incoming Server STARTTLS @ Port 110: mail.wowway.com
SMTP Outgoing Server STARTTLS @ Port 587: mail.wowway.com
Both used Authentication method of Normal Password
Yes, have tried both. I will comment that I had removed all passwords from
the password manager and when signing in to retrieve my mail, entered my
standard password for the pop. It accepted it and retrieved the mail just
fine. It is apparent now, that there is something affecting the smtp
connection. Normally, this would be the port, but I have tried the old 25,
the new 587 and another that I ran across in one of the blogs. It was in the
400's, but I don't recall the exact value. It didn't work either.
Just for kicks, try using Portable Thunderbird. It won't affect your
current Thunderbird. Download from here:
http://portableapps.com/apps/internet/thunderbird_portable
Copy it to Desktop and run the file. It will create a self-contained
Thunderbird folder. Run it from there and enter all the account
credentials for the Wow account. If it *still* doesn't run then this
points to something wrong with either the Firewall or SMTP of the Wow
mail server and not your PC. If it's Firewall, go to your Firewall
settings and blow out anything related to Thunderbird.
Because if you can send, no reason you should not be able to receive.
The mail server is the same and the only difference is the port so it
would imply it's being blocked.
I did download the portable and installed it to one of my portable flash
drives that I use for portable progams. It behaved exactly as the desktop and
laptop standard installs. That is, retrieved mail, but could not send. Popup
window requested password and kept repeating requests. In doing some
additional digging, I'm beginning to think that the router (TP-Link) is
responding with the 25 port which will be blocked by Wow. I'm doing some
further investigation on the settings that might give WOW the correct port
response. More later.
OK so that pretty much confirms it for me. Any chance you could try
portable TB on someone's machine to see if it works normally?
Of course, you could always try changing your password and if it
*still* fails, it's your network port or the Wow smtp server. Can't be
anything else.
I have tried the portable on both the desktop and my laptop with the
same results. I'm beginning to suspect my router is the problem.
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