[email protected] wrote:
Danny Kile wrote:
If I send mail to my wife's netscape.net email accounts I get the
following response back.
When sent from my PC using SM Mail Client I get this error message:
"Delivery to the following recipient failed permanently:
[email protected]
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server
for the recipient domain netscape.net by mailin-02.mx.aol.com.
[64.12.88.164].
The error that the other server returned was:
550 5.1.1 <[email protected]>: Recipient address rejected:
netscape.net"
When sent from my PC using WEB-Mail I get this error message:
"<[email protected]>:
152.163.0.68 does not like recipient.
Remote host said: 550 5.1.1 <[email protected]>: Recipient
address rejected: netscape.net
Giving up on 152.163.0.68."
It is as though Netscape has killed her email account or changed
something to keep her from receiving mail. This account has worked for
the last 8 years. I myself have a Netscape.net e-mail account and I do
not have this problem. I would greatly appreciate the master minds of
this forum to chime in and give me some advice. Thank you in advance!
Thank you, Danny
550 is an SMTP response code meaning "Requested action not taken:
mailbox unavailable (e.g., mailbox not found, no access, or command
rejected for policy reasons)".
5.1.1 is an enhances status code meaning "Bad destination mailbox
address. The mailbox specified in the address does not exist. For
Internet mail names, this means the address portion to the left of the
"@" sign is invalid. This code is only useful for permanent failures."
(Quotes are from RFCs 5321 and 3463, the documents defining the SMTP
standard and the enhanced status codes)
Have you definitely typed your wife's email address correctly - no extra
spaces, dots, dashes, letter O instead of number 0, etc.? Assuming
that's the case, it looks like a problem with her account. Can your wife
receive mail from anyone else? Can she log in to her account? Has she
logged in recently - some providers disable or close accounts if they're
not accessed for several months. Was her account provided as part of a
package which she no longer subscribes to? You may have to contact their
technical support to find out what the problem is.
In the response to your message sent from SeaMonkey, the error message
is coming from a mail server (mailin-02.mx.aol.com. [64.12.88.164])
which listed in the DNS records for the netscape.net domain as receiving
mail for that domain - so it should know which addresses are valid. Of
course there's always the possibility of something up with
AOL/netscape.net's server. In the response to your email sent from
webmail, the server address (152.163.0.68) is not one of those listed
for netscape.com, but it is registered to AOL; I assume you sent that
from netscape.net webmail so it may have taken an internal route rather
than using the publicly advertised servers.
Mark.
Mark, thank you for the extensive reply. I have already contact AOHell
tech support and went through the maze of 5 support personnel. They said
that that the account no longer exist. The last (5th) support guy sent
me to Netscape with a provided 800 number. They checked everything and
said that the account no longer exist. I went to
http://verify-email.org/ and checked her address and it reported that it
did not exist. I used this same site and it reports my address as good.
This is on the same domain. So [email protected] no longer
works. However, her name [email protected] does work. So I have
change her setting to us [email protected]. I had to change her
Amazon login and email address, that was not to bad. I would hate for
this to happen to my netscape.net account, I would have to update about
50 logins. I get email and send email daily on that account. I suspect
that she did not have enough activity on her so they canceled it on her.
Although then did not come out and say that.
Again thank you to those that responded.
Danny
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